MLA Operations Specialist
MarketStar
full-time
Posted on:
Location Type: Hybrid
Location: Ogden • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
Mid-LevelSenior
About the role
- Administer MLA account creation, maintenance, and hierarchy updates
- Create and manage user IDs, assign roles, and resolve login/access issues
- Oversee asset creation and maintenance, including bulk uploads and template support
- Assist customers with kit ordering, troubleshoot order issues, and escalate unresolved invoicing problems
- Respond to customer inquiries about orders, sample submissions, labels, and shipping instructions
- Forward oil analysis interpretation questions to the appropriate technical resource ensuring the customer receives answers
- Deliver periodic customer training sessions on MLA portal navigation and oil analysis basics
- Maintain clear communication logs and ensure customer issues are resolved or escalated appropriately
- Coordinate closely with the Technical Help Desk for technical support and escalate as needed
- Ensure all deliverables are met within defined KPI timelines
- Leverage independence in your workday to prioritize tasks, projects, and initiatives.
Requirements
- Strong organizational and administrative skills, with attention to detail
- Ability to manage multiple accounts, assets, and user profiles efficiently
- Excellent communication skills for customer interaction and issue resolution
- Proficiency in using web-based portals and tools for account and order management
- Problem-solving mindset for troubleshooting and escalating issues appropriately
- Experience delivering training or “how-to” guidance to customers
- Ability to collaborate effectively with cross-functional teams (Sales, Customer Service, Technical Help Desk)
- Customer-focused attitude with a commitment to timely and accurate service delivery
- Excellent time management skills, with proven ability to meet deadlines and maintain urgency
- Familiarity with lubricants, oil analysis, or technical support environments is a plus
- Proficient in Excel, Outlook, Salesforce and other sales tools
- Professional written and verbal communication skills.
Benefits
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementuser ID managementasset maintenancebulk uploadsorder troubleshootingoil analysis interpretationcustomer trainingKPI managementproblem-solvingtime management
Soft skills
organizational skillsadministrative skillscommunication skillscollaborationcustomer-focusedattention to detailindependenceurgencyissue resolutiontraining delivery