Customer Success Manager

• Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor.
• Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph.
• Lead impactful, time-bound workflow consultations and account-based enablement sessions.
• Collaborate with cross-functional teams to tailor engagements that align with account objectives and drive meaningful customer outcomes.
• Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges.
• Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement across diverse customer segments.
• Manage competing priorities and multiple customers, delivering timely, tailored solutions.

Customer Success Manager

Customer Success Team Lead

Customer Success Team Lead

Client Success Manager

Client Success Manager