Program Manager

• Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders
• Hire and recruit new talent as needed
• Coach, support and enable a diverse team across multiple disciplines and workflows including Team Leaders, Inside Sales Reps, Customer Onboarding, QA and BI
• Create and implement systems and processes to measure quality, effectiveness and productivity of the team
• Create and implement systems and processes that drive efficiency and performance
• Report on forecasting, performance to goal, trends, blockers and opportunities
• Collaborate with Program Director, Training and Quality teams to identify strategies, and processes to achieve increased revenue goals, improved conversion rates and faster moving pipelines
• Prepare and conduct weekly and monthly business reviews with clients and be a key contributor to quarterly business reviews with clients
• Set team goals in partnership with analytics team and the client
• Oversee team performance to goals
• Manage, coach and mentor team leaders to ensure optimal performance
• Develop and implement strategies that drive employee engagement, performance and retention
• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
• Continuously increase the effectiveness of the team, recognizing opportunities for creating new systems, structures, and processes
• Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
• Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation
• Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
• Proactively gather market insights through qualitative and quantitative data analysis to share with the client and drive increased performance

Sales Program Manager

Principal Program Manager

Principal Program Manager

Program Manager – Expert

Program Manager