Analyst

• Monitor and score calls, emails, and CRM processes against established Quality Assurance (QA) rubrics and standards.
• Identify key coaching themes, produce detailed QA reports, and recommend actionable performance strategies to leadership.
• Conduct regular calibration sessions with Team Leads and Trainers to ensure consistent scoring and quality standards.
• Track adherence to required talk tracks, discovery standards, and effective objection handling techniques.
• Validate compliance with all relevant data handling, brand, and communication guidelines.
• Partner on root-cause analysis initiatives and continuous improvement projects across the sales floor.
• Other applicable duties as assigned.

Quality Analyst – Digital Ads

Board Certified Behavior Analyst

Board Certified Behavior Analyst

Board Certified Behavior Analyst

Construction Loan Analyst

Board Certified Behavior Analyst, BCBA