Customer Success Representative (Bilingual Portuguese Required)
Veeam Software
SFDC
Programmer Analyst
MarketSource Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Analyze and design program requirements by consulting with end users to determine scope, objectives, and specifications.
- Create detailed design specifications for new programs or enhancements, including logical/physical design, outputs, screens, and workflows.
- Estimate work effort for program requests or enhancements when assigned.
- Document and review system requirements (data, workflow, processes, hardware/software environment, interfaces, checks/controls, outputs).
- Write and modify code for new and existing programs based on requirements and design specifications.
- Test and debug code, performing incremental testing, troubleshooting errors, and revising programs as needed.
- Conduct program and regression testing, developing and executing test plans, identifying inconsistencies, and documenting results.
- Implement and support programs, including installation, go-live monitoring, training, upgrades, and ongoing enhancements.
- Document program development and testing processes, including logic, changes, corrections, and support details.
- Participate in project activities, meeting timelines, creating/maintaining project files, and providing technical support and status reports.
- Resolve problems with urgency, escalating issues as needed, ensuring quality end-user service, and documenting resolutions.
- Provide feedback and recommend improvements, analyzing recurring problems and assisting in creating/updating procedures for issue resolution.
Requirements
- Associate’s degree in computer science, MIS, or a related field or equivalent work experience in lieu of degree
- 2+ years of increasingly responsible programming experience using a standard coding language and/or platform is required
- 2+ years of experience writing program designs for small projects is preferred
- Self-starter with the ability to seek opportunities to go above and beyond job requirements to achieve stated goals and objectives
- Effective communication (written and verbal) and interpersonal skills required
- Ability to engage customers in a consultative manner and effectively recommend additional products and services
- Ability to work in a high performance, fast-paced team environment
- Proficiency in Microsoft Office, SalesForce.com, internet research and web based presentation skills
- Ability to adapt to and work effectively within a constantly changing environment
- Excellent customer service and problem-solving skills required
- Ability to function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
- Ability to take independent action, implement innovative ideas or potential solutions without prompting; does not wait for others to take action or to request action
