Marketcircle

Customer Onboarding Specialist

Marketcircle

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$55,000 - CA$75,000 per year

About the role

  • Lead guided onboarding primarily via remote screen share and email, with required minimum live sessions or calls per week.
  • Translate customer goals into practical setup, configuration, and clear next steps.
  • Help customers reach early, meaningful “aha” moments that demonstrate real value.
  • Reach out to trial users over LinkedIn and phone to generate live sessions
  • Own the early customer journey as the primary point of contact post-signup.
  • Maintain continuity from pre-purchase conversations through onboarding and activation.
  • Reinforce value and expectations to move customers from evaluation to confident use.
  • Establish clear milestones for early success and encourage consistent engagement.
  • Identify early signs of friction or disengagement and intervene proactively.
  • Collaborate with Customer Service to resolve issues and ensure smooth handoffs.
  • Share feedback to improve onboarding processes, materials, and overall experience.

Requirements

  • Experience in customer onboarding, customer success, sales enablement, or implementation
  • Strong discovery and communication skills with non-technical customers
  • Ability to explain complex concepts clearly and calmly
  • Comfort guiding customers through change and new workflows
  • Organized, proactive, and accountable working style
  • Experience working cross-functionally with Sales, Support, or Product is a plus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingcustomer successsales enablementimplementation
Soft Skills
discovery skillscommunication skillsexplanation of complex conceptsguiding through changeorganizational skillsproactive working styleaccountability