Proposal Manager – Customer Success

Market One

Proposal Manager responsible for client relationship ownership and strategic bid consulting at ROI Rocket. Focused on improving win rates and delivering tailored proposal responses.

Posted 4/25/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Client Relationship Ownership
Support the account management and sales teams with the highest bid volume accounts and ensure that the bidding queue is properly monitored and maintained
Serve as the primary point of contact for a small defined portfolio of client accounts
Build deep familiarity with each client's bidding formats, standard rates, & business objectives
Participate in client-facing conversations to consult on proposal scope, methodology, timelines, and pricing — positioning ROI Rocket as a strategic partner, not just a vendor
Support the team in developing trusted working relationships that improve win rates and client retention over time
Strategic Bid Consulting
Craft tailored, consultative proposal responses that reflect a nuanced understanding of client needs, rather than templated outputs
Evaluate incoming bids for strategic fit, feasibility, and profitability — by monitoring KPI metrics at the account level to make recommendations on go/no-go decisions in partnership with Account Management leadership
Coordinate with panel team and external vendors to design creative solutions for complex or non-standard feasibility requirements.
Contribute to maintaining documentation on best vendor partners by targets
Identify and communicate bid trends — including frequently requested audiences, pricing sensitivities, and emerging client needs — to inform broader business strategy
Partner with Account Management and Project Management teams to ensure proposals are accurately scoped, competitively positioned, and deliverable
Team Leadership & Mentorship
Work with Account Management Lead to assess team capacity, flag gaps, and recommend process or staffing solutions
Contribute to onboarding and training for new proposal team members, building shared knowledge of tools, processes, and best practices
Model a high standard of quality, creativity, responsiveness, and client-centricity across the team
Process & Performance
Monitor relevant KPI metrics across client set — monitoring performance, identifying gaps, and collaborate on initiatives to improve response times, win rates, and client satisfaction
Document and maintain proposal best practices, templates, and lessons learned to build institutional knowledge
Identify and implement opportunities to streamline the bid response process, reduce turnaround times, and scale team output
Provide coverage and strategic oversight across accounts when Account Managers are traveling or out of office
KPIs
Total Revenue - Contribute to monthly team targets
Win Rate - Maintain and improve win rate on a quarterly basis across managed accounts
Response Time - Drive measurable improvement in overall proposal turnaround
Bidding Volume - Significant contribution to the team bidding volume
Client Satisfaction - Survey-based feedback from direct client relationships

Requirements

What you’ll need

Bachelor's degree in Business Administration, Communications, Marketing, or a related field
5+ years of experience in proposal management, client services, account management role
Prior experience in a market research, professional services, or B2B environment strongly preferred
Exceptional written and verbal communication skills, with a consultative, client-first approach
Strong strategic thinking — able to evaluate opportunities, frame solutions, and influence decisions
Outstanding organizational and time management abilities across multiple high-priority accounts
Comfortable operating with autonomy and sound judgment in a fast-paced environment
Collaborative leader who works effectively across departments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); familiarity with CRM or bid management tools is a plus

Benefits

Comp & perks

Flexible vacation policy – take the time you need to recharge
Comprehensive health, vision & dental insurance
401k with company contribution
Opportunity for career progression with plenty of room for personal growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

proposal managementclient servicesaccount managementstrategic bid consultingKPI monitoringbidding volume analysisbid response process improvementmarket researchB2B environment experiencedocumentation of best practices

Soft Skills

written communicationverbal communicationstrategic thinkingorganizational skillstime managementcollaborationleadershipclient-centricityconsultative approachautonomy

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in CommunicationsBachelor's degree in Marketing