ServiceNow Architect
Market Cloud Ltd
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
SeniorLead
Tech Stack
ITSMServiceNow
About the role
- Guide internal ServiceNow platform capability architects to strive for a healthy, manageable, and scalable platform architecture according to best practices
- Support service execution for Customer’s business applications operated on ServiceNow
- Architect enterprise-wide solutions, guide organization decisions following best practices and optimize the health of our ServiceNow solution
- Support enterprise strategy and plans value analysis of AS-IS and TO-BE scenarios instance strategies on user experience
- Support BASF in design and build scalable architecture
- Review and challenge technical solution designs of multiple teams/organizations/providers
- Guide on technical decisions following best practices (OOTB - out of the box)
- Review and challenge processes of Customer regarding ServiceNow best practices
- Drive ongoing platform health and upgradability
Requirements
- ServiceNow experience 10+ years
- Deep insights in ServiceNow products and roadmaps (HRSD, ITSM, CSM, ITOM and Platform)
- Wide technical and process-oriented knowledge of different ServiceNow modules
Benefits
- Optional Qualifications: user experience (UI design), procurement service management (PSM) and operational technology service management (OTSM)
- Certificates: mandatory: CTA optional: CMA
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowarchitecture designplatform optimizationtechnical solution designprocess reviewvalue analysisuser experience strategyscalable architecturebest practicesOOTB (out of the box)
Soft skills
guidancecollaborationdecision-makingcritical thinkingproblem-solvingcommunicationleadershipstrategic planningreviewingchallenging