Marker.io

Product Designer

• You'll be building the design function from the ground up.
• You'll establish our design system, redesign core flows, shape new features, and set the standard for how design works here.
• You take ambiguous problems to production.
• You dig, clarify, propose, and ship.
• You know when to move fast and when to invest in reusable patterns.
• You'll own projects end-to-end: Discovery → UX → UI → Handoff → QA → Analysis.
• Build a complete design twin of Marker.io in Figma.
• Map all important flows.
• Define standards, spacing, UI patterns, and interaction logic.
• Align Figma with Storybook alongside engineering.
• Create v1 of Marker.io's design system.
• Simplify unclear flows,
• Test redesigns with users when needed.
• Support engineering throughout development.
• Conduct UAT on staging before release.
• Keep product visuals consistent across website, blog, and sales materials.

Senior Product Designer – First Design Hire

Support Engineer

• Handle a weekly volume of 50 tickets as the first line of defense
• Quickly resolve customer issues: browser caching, integration reconnections, trial extensions
• Use browser developer tools (Console/Network tab) to reproduce bugs and identify root causes
• Prioritize high-value trials and Enterprise clients for white-glove service
• Initiate calls to debug issues live or de-escalate frustration face-to-face
• Join sales calls with prospects as the technical expert (features onboarding, integrations workflows, …)
• Supervise AI-drafted responses (~60% of simple questions) and ensure customers feel heard
• Identify recurring issues and write documentation to prevent them
• Build and maintain our support knowledge base
• Document feature requests and context in Canny to help inform future development
• Share customer insights with product and engineering to improve the product
• Help improve our Intercom Fin CX score by suggesting updates to knowledge base articles that power automated responses
• Don't just report bugs, fix them. You'll have access to our codebase
• Open Pull Requests for small bugs, UI polish items
• Work with the Engineering team to review your code and improve your development skills

Senior Product Designer – First Design Hire

Technical Support Engineer – Junior