Marker.io

Customer Support

• Help customers via chat, email and calls
• Hop on calls with customers when needed (support or to assist the sales team)
• Troubleshoot product and integration issues
• Investigate bugs and reproduce problems clearly for engineering and file those tickets
• Help users configure integrations with tools like Jira, Linear, ClickUp, Trello, Asana, etc.
• Answer billing and subscription questions
• Help trial users get value quickly
• Guide customers through setup and best practices
• Reduce onboarding friction and confusion
• Extend trials when appropriate
• Identify upgrade and expansion opportunities naturally during conversations
• Surface recurring customer pain points
• Help improve our help center and documentation
• Create or suggest support macros and workflows
• Collaborate with product/design on usability improvements
• Help us improve how support works as we scale
• Contribute to processes, tooling, automations, and AI-assisted support workflows
• Help prioritize support conversations as we introduce a free plan

Customer Experience Specialist – Support, Success