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Claims Examiner – Contract
MarkelClaims Examiner managing Commercial General Liability claims for Markel Canada. Handling complex files and collaborating with brokers and legal counsel to achieve fair resolutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex Commercial Claims, particularly in Commercial General Liability (CGL), with strong negotiation, analytical, and decision-making skills. Proficient in maintaining thorough documentation and effectively communicating with various stakeholders throughout the claims process.
Highest-signal resume keywords
Commercial General Liability (CGL) Claims ManagementAdvanced Negotiation SkillsClaims Handling ExperienceCIP Designation or Progress Toward CompletionBilingualism (French/English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingAnalytical SkillsCritical ThinkingDecision-MakingFile DocumentationLitigation ManagementMediationSettlement NegotiationTrend IdentificationLoss Pattern Analysis
Soft Skills
Excellent Communication SkillsRelationship ManagementOrganizational SkillsAbility to Work IndependentlyAbility to Work Collaboratively
Tools & Technologies
Microsoft OfficeAI Tools (e.g., Microsoft Copilot)
Certifications & Qualifications
CIP Designation
Industry Keywords
Commercial ClaimsProperty ClaimsClaims PhilosophyInternal ProtocolsReserving Practices
About the role
Key responsibilities & impact- Manage complex Commercial Claims, with a primary focus on Commercial General Liability (CGL), from initial intake through resolution
- Apply working knowledge of CGL and other related lines to support multi-line claims handling and identify overlapping or ancillary exposure
- Ensure claims are handled in accordance with company claims philosophy, internal protocols, and reserving practices
- Maintain accurate and thorough file documentation, including timely diary management, reserve updates, and clear coverage position
- Lead negotiations and support resolution strategies, including litigation management, mediations, and settlement discussions where required
- Prioritize workloads effectively and manage competing deadlines to ensure timely claim settlement
- Communicate proactively with brokers, insureds, counsel, TPAs, and internal business partners throughout the life of the claim
- Manage litigation, mediations, and trials – directing legal counsel
- Participate in renewal discussions, broker meetings, and client-facing conversation
- Identify trends, emerging issues, and loss patterns, and report key insights to management
Requirements
What you’ll need- Minimum 3+ years of claims handling experience, preferably in Property & CGL
- Professional lines claim handling experience is an asset
- University degree preferred
- CIP designation or progress toward completion
- Must be legally eligible to work in Canada
- Excellent written and verbal communication skills
- Strong analytical, critical thinking, and decision-making ability
- Advanced negotiation and decision-making skills
- Strong relationship management skills with internal and external stakeholders
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong organizational skills and ability to manage competing priorities
- Business acumen and a practical, solution-oriented approach to claims handling
- Proficiency in Microsoft Office and experience leveraging AI tools (e.g., Microsoft Copilot or similar) to enhance productivity
- Bilingualism (French/English) is an asset.
Benefits
Comp & perks- Competitive salary
- 4% vacation pay per pay
- Hybrid work model – 3 days per week in the office