Support Specialist, FI

Markel

Support Specialist providing underwriting support for agents and brokers. Engage in problem-solving and maintain accuracy in client servicing for Markel's underwriting team.

Posted 5/19/2026full-timeWoodland Hills • Arizona, California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite

About the role

Key responsibilities & impact

Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
Answer questions and resolve low complexity issues
Ensure accuracy of information inputted into all appropriate systems
Routinely communicate with team members, agents/brokers and other key business partners
Utilize and adhere to internal guidelines and procedures
Participate in problem solving activities to define problems and implement solutions
Underwriter direction for policy changes as requested
Establish, support, and maintain effective relationships with clients

Requirements

What you’ll need

Typing 50+ wpm
5 years of MS Office skills preferred
Ability to follow procedural guidelines and recognize exceptions to guidelines
Successful experience working in a team-oriented, collaborative environment
Self-directed and highly productive with light supervision
Comfortable with high volume workloads, fast-paced service standards and metric based performance assessment
Detail-oriented, results-oriented and accuracy-focused
Good verbal and written communication skills
US Work Authorization required (no visa sponsorship)

Benefits

Comp & perks

Health, dental, and vision insurance plan options
Optional life, disability, and AD&D insurance
401(k) with employer match contributions
Employee Stock Purchase Plan
PTO, corporate holidays, and floating holidays
Parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing 50+ wpmMS Office skills

Soft Skills

problem solvingteam-orientedcollaborativeself-directeddetail-orientedresults-orientedaccuracy-focusedverbal communicationwritten communication