Construction Claims Manager

Markel

Manager of Construction Claims overseeing claims resolution and team performance at Markel. Requires extensive experience in claims handling and strong leadership skills in a hybrid work environment.

Posted 5/13/2026full-timeRichmond • New York, Texas, Virginia • 🇺🇸 United StatesSeniorLead💰 $97,520 - $134,090 per yearWebsite

About the role

Key responsibilities & impact

Managing a team of claims examiners possessing varied experience levels
Overseeing the resolution of construction bodily injury and construction defect claims
Providing direction, coaching, and training
Conveys organization’s objectives and priorities to staff and measures progress towards stated goals
Confirming coverage of claims by reviewing policies and documents submitted in support of claims
Directing and monitoring assignments of new loss activity for construction bodily injury and construction defect claims
Reviewing and approving correspondence and reports including coverage position letters and Large Loss Reports
Reviewing and approving reserves and settlements in excess of the authority of the handling specialist
Making recommendations concerning reserve changes to Senior Director or Senior Management
Participating in review and discussion of large loss activity in the general liability book with interested stakeholders
Ensuring that team adheres to Fair Claims Practices regulations and internal performance objectives
Assessing and evaluating individual specialist and team performance, providing feedback and developing training needs
Preparing and distributing reports by collecting and summarizing information
Assisting in preparation of budgets, evaluation of expenses and assess resource needs
Fostering and encouraging strong relationships with internal stakeholders and customers

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Must have or be eligible to receive claims adjuster license
Successful achievement of industry designations (INS, IEA, AIC, ARM, SCLA, CPCU) or I-Lead or other Management Training
Minimum of 10 years of claims handling experience or equivalent combination of education and experience
Successful completion of 5 years as a Senior Claims Specialist or Executive Claims Specialist is a plus
Excellent written and oral communication skills
Strong analytical and problem solving skills
Strong organization and time management skills
Ability to deliver outstanding customer service
Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
Ability to work in a team environment
Strong desire for continuous improvement

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) with employer match contributions
Employee Stock Purchase Plan
Paid time off
Corporate holidays
Floating holidays
Parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingclaims adjuster licensebudget preparationreport preparationreserve managementlarge loss activity assessmentperformance evaluationtraining developmentanalytical skillsproblem solving

Soft Skills

leadershipcoachingcommunication skillsorganization skillstime managementcustomer serviceteamworkrelationship buildingcontinuous improvementfeedback provision

Certifications

Bachelor's degreeclaims adjuster licenseINSIEAAICARMSCLACPCUI-LeadManagement Training