Underwriting Support Specialist – Environmental & Energy

Markel

Underwriting Support Specialist supporting agents/brokers and assisting the underwriting team at Markel. Handling client servicing and ensuring accuracy in business processes related to insurance.

Posted 5/6/2026full-timeRichmond • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
Answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter
Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items
Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file
Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions
Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards
Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems
Under Underwriter direction, attached appropriate forms and makes policy changes as requested
Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization
Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved

Requirements

What you’ll need

Bachelor’s degree preferred
Excellent oral and written communication and organizational skills
Ability to multi-task in fast-paced environment
Ability to work independently and within a team
Ability to follow process and attention to details
Willingness to work toward insurance designation (AINS)
Intermediate level of proficiency in MS Word and Excel

Benefits

Comp & perks

All full-time employees have the option to select from multiple health, dental and vision insurance plan options
Optional life, disability, and AD&D insurance
401(k) with employer match contributions
Employee Stock Purchase Plan
PTO
Corporate holidays and floating holidays
Parental leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrytransaction processingproblem solvingroot cause analysiscontinuous improvement methodologiespolicy changesdocumentation verification

Soft Skills

communication skillsorganizational skillsmulti-taskingindependenceteamworkattention to detailrelationship building

Certifications

AINS