RMS Service Quality Engineer
Mark43
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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About the role
- Partner closely with Engineering to ensure the reliability, performance, and overall quality of our Reports Management System (RMS) services
- Investigate and resolve RMS service issues impacting active agencies
- Monitor system performance and identify opportunities to improve reliability and service quality
- Collaborate with internal teams to validate fixes, enhancements, and releases related to RMS functionality
- Document findings and communicate clearly with both technical and non-technical stakeholders
- Review service trends and contribute to initiatives that improve uptime, stability, and user experience
Requirements
- 3+ years of professional experience working with Reports Management Systems
- Background in public safety
- Strong understanding of how RMS platforms function in real-world environments
- Ability to quickly diagnose issues and assess their impact on agency operations
- U.S. citizenship and the ability to pass background checks for federal agencies
Benefits
- Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- Mark43 is committed to the full inclusion of all qualified individuals.
- Reasonable accommodations are provided for persons with disabilities if needed. Please email recruiting@Mark43.com requesting the accommodation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Reports Management Systemssystem performance monitoringissue diagnosisservice quality improvement
Soft Skills
collaborationcommunicationproblem-solving