Maritz

Director, Operations – SMM, Meetings & Events

Maritz

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Sets the vision for workforce planning and team capability development across the operation.
  • Champions a culture of performance, continuous learning, and operational discipline through targeted coaching, competency-building, and leadership development.
  • Establishes scalable staffing models, ensuring the right talent is deployed at the right time.
  • Oversees workforce planning, variable labor strategies, and productivity metrics that directly influence organizational agility and client success.
  • Provides strategic oversight of program economics, shaping financial decision-making through GAAP reviews, budget governance, and analysis of cost structures.
  • Drives enterprise profitability by aligning resourcing, labor forecasting, and funding management with organizational objectives.
  • Leads financial strategy discussions, translating complex data into insights that inform senior-level decision-making, long-range planning, and operational optimization.
  • Leads the development and enhancement of operational frameworks, forecasting models, and delivery methodologies that drive program excellence.
  • Shapes program strategy by translating client needs and organizational goals into scalable solutions.
  • Partners in proposal development, program design, and long-term strategic initiatives that advance enterprise capabilities.
  • Acts as a senior strategic partner to Sales, Client Services, and operational support teams, ensuring unified execution and future-ready program design.
  • Cultivates high-trust client relationships through insights, collaboration, and operational leadership.
  • Drives growth by leading renewal costings, proposal strategy, and operational readiness for new business.
  • Facilitates strategic alignment across departments, strengthens communication channels, and ensures organizational priorities translate into client and business value.

Requirements

  • Bachelor degree or equivalent experience required.
  • Minimum 5-7 years of experience in Meeting, Events and/or Incentive Travel pre-sale and/or post-sale activities required.
  • At least 3 years of proven supervisory and/or leadership experience required.
  • Strong financial acumen, including budget governance, forecasting, cost modeling, and data-driven decision-making.
  • Strong organization, motivation, and communication skills to manage multiple teams.
  • Demonstrated expertise in workforce planning, staffing optimization, and building high-performing teams.
  • Strategic thinker with the ability to translate business objectives into scalable operational frameworks and long-term initiatives.
  • High degree of adaptability and sound judgment, with the capability to manage competing priorities in a fast-paced, client-driven environment.
  • Ability to lead change and foster continuous improvement, including process optimization and productivity enhancement.
Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid parental leave
  • 401k
  • Tuition reimbursement
  • Paid time off
  • Year end holiday closure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce planningstaffing optimizationbudget governanceforecastingcost modelingdata-driven decision-makingoperational frameworksprogram economicsproductivity metricsfinancial strategy
Soft Skills
leadershipcommunicationorganizationmotivationstrategic thinkingadaptabilityjudgmentchange managementcollaborationcontinuous improvement
Certifications
Bachelor degree