Maritz

Meeting Event Housing Specialist

Maritz

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the liaison between clients, Housing/Customer Service staff, and hotels
  • Consult with clients to create business rules and best practices tailored to their event needs
  • Analyze prior years’ inventory and patterns and advise clients on current and future room blocks
  • Provide recommendations based on pace reports, bell curve changes, and attrition risk
  • Manage hotel contract terms and communicate requirements to internal teams and hotel partners
  • Oversee suite assignments, room requests outside contracted blocks, and guest extension nights
  • Establish and manage sub‑blocks and ensure accurate system setup and website functionality
  • Analyze and manipulate inventory to maximize room block performance and mitigate attrition
  • Collaborate with hotels on inventory requests and addendums
  • Partner with project teams to meet client expectations and resolve challenges
  • Serve as Project Lead on Housing‑Only business and manage room list accuracy and delivery
  • Provide on‑site housing support as needed
  • Participate in product development and maintain proficiency with housing platforms, tools, and internal systems

Requirements

  • Working knowledge (2+ years) in Association and/or Corporate housing, customer service, or registration environments
  • Strong interpersonal communication and customer service skills with proven success in client relationship management
  • Experience or understanding of hotel contracts, room blocks, and concessions; strong program/event management knowledge preferred
  • Ability to lead within a team, take initiative, and demonstrate commitment to work quality, client service, proactive problem solving, and continuous improvement
  • Excellent organizational skills, strong written and verbal communication, and high attention to detail
  • Ability to manage heavy workloads and multiple demands across several hotels and projects
  • Ability to analyze and manipulate data and create custom reports
  • Strong computer skills, proficiency in Microsoft Office, and ability to learn new technology quickly
Benefits
  • Medical
  • Dental
  • Vision
  • Life insurance
  • Disability
  • Paid parental leave
  • 401k
  • Tuition reimbursement
  • Paid time off
  • Year end holiday closure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisinventory managementroom block managementcontract negotiationevent managementreport creationcustomer serviceproblem solvingproject managementattention to detail
Soft Skills
interpersonal communicationclient relationship managementorganizational skillsinitiativecommitment to qualityproactive problem solvingcontinuous improvementwritten communicationverbal communicationability to manage workloads