Customer Support

• Book airline reservations for program attendees using scripts, workflows, and airline contracts
• Manage block space, complete program accounting, and store airfares
• Communicate travel details, fare rules, and policies via phone, fax, and email
• Document airline records using the Global Distribution System (GDS)
• Ensure accurate ticketing, preferred carrier usage, and ARC compliance
• Track and follow up on critical dates to meet report and program deadlines
• Respond to attendee land requests and review websites and reports for accuracy
• Attend training, meetings, and perform special assignments as directed by management

Customer Service Representative

Customer Support Manager

Manager, Customer Experience

Customer Service Assistant – Reserved for Candidates with Disabilities

Customer Service Representative

Team Lead, Customer Support DACH