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Client Service Associate
MarinerClient Service Associate maintaining client relationships and performing office administrative duties. Collaborating with team to ensure positive client experiences in a hybrid working environment.
About the role
Key responsibilities & impact- Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary
- Maintain client paper files and electronic data files in a timely manner; compile quarterly asset values for billing, journals, transfers, invoicing, annuity fees, commission fees and collection consulting fees
- Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting receptionist as needed
- Understand the client’s overall business needs and help identify value-added services that Mariner Wealth Advisors can provide
- Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results
- Attend and participate in learning opportunities through client service associate meetings and internal resources made available through compliance, practice management, etc.
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma required; bachelor’s degree preferred
- Financial services experience or applicable internship experience
- Wealth management experience a plus
- Strong PC proficiency with MS Office Suite, CRM (Salesforce, Redtail, etc.)
- Experience with eMoney a plus
- Positive attitude toward client relations to provide exceptional, proactive client service
- Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail
- Strong verbal and written communication skills are essential to effective client relationships
- Highly organized with strong analytical skills
- Able to work in a team environment
Benefits
Comp & perks- We believe in giving associates progressive opportunities
- Actively nurturing professional growth
- Giving back to the community
- Innovative workplace
- Culture that fosters camaraderie, teamwork and work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial services experiencewealth management experiencePC proficiencyMS Office SuiteCRMeMoneyattention to detailanalytical skills
Soft Skills
client relationsproactive client serviceverbal communicationwritten communicationorganizational skillsteamwork
Certifications
high school diplomabachelor's degree