Marine Travelift, Inc.

Field Engineer

• Provide advanced technical guidance and product support for capital equipment products (current and legacy models) to external customers, internal teams (sales, field service, operations), and partners via phone, email, remote diagnostics tools, or occasionally on-site assistance.
• Translate customer questions, concerns, and complaints into clear, actionable solutions.
• Troubleshoot and resolve complex issues involving mechanical, electrical, electronic, electromechanical, hydraulic, pneumatic, PLC/HMI controls, software interfaces, sensors, and system integration often using remote tools to interpret error codes, schematics, and diagnostics.
• Handle escalated cases from lower-level support, independently develop solutions, document failures/root causes in real time, and initiate corrective/preventive actions to avoid recurrence.
• Collaborate with customers to develop practical solutions that meet their operational needs.
• Support installation, commissioning, operator training, warranty processing, and failure analysis.
• Schedule, assign, and adjust work assignments for Field Service Technicians.
• Monitor service delivery to ensure work meets quality standards and customer expectations.
• Manage high-priority or critical customer situations, de-escalate issues, and keep stakeholders informed to meet compliance and satisfaction requirements in a timely and professional manner.
• Perform additional duties and responsibilities as assigned.

Service Engineer