Workday Integration – PRISM Technical Analyst
Zoox
Technical Support Engineer
Marigold
full-time
Posted on:
Location: Alabama, Arizona, California • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $55,000 per year
Job Level
Mid-LevelSenior
Tech Stack
DNSJavaScriptReactSMTPSOAPSQLTCP/IP
About the role
- Provide timely and personal product support via ticket and phone
- Troubleshoot all aspects of the Selligent email, mobile and web platforms
- Maintain high-quality support documentation for both internal and external use
- Contribute to the development of best practices, team processes and peer training
- Monitor our software and infrastructure and react adequately to alerts
- Participate in the weekly on-call rotation
- Assist clients and partners and guide them through a wide range of topics and products in a SaaS environment
- Deliver professional and friendly assistance to answer support inquiries, resolve issues and nurture the relationship
Requirements
- Excellent communication and soft skills
- Understand the core principles of client service
- Highly organized and process-driven; strong time management and attention to detail
- Strong technology fundamentals and relevant experience in the digital marketing or email space
- Experience and knowledge in web development: HTML, CSS, and JavaScript
- Strong knowledge in Microsoft SQL: Querying, Joins, Stored Procedures and Views
- Good knowledge of networking principles: TCP/IP, DNS, SMTP
- Experience with Windows Servers and IIS
- Familiar with Web service API’s: SOAP, REST, XML, JSON
- Strong customer focus with a desire to deliver a high quality service
- Self-motivated, highly professional, and able to take ownership of tasks
- Ability to multitask, work under pressure and to tight deadlines
- Able to think critically and manage priorities
- Team player but able to work autonomously
- Bilingual (nice to have)
