Marigold

Technical Support Engineer

Marigold

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona, California

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Salary

💰 $50,000 - $55,000 per year

Job Level

Mid-LevelSenior

Tech Stack

DNSJavaScriptReactSMTPSOAPSQLTCP/IP

About the role

  • Provide timely and personal product support via ticket and phone
  • Troubleshoot all aspects of the Selligent email, mobile and web platforms
  • Maintain high-quality support documentation for both internal and external use
  • Contribute to the development of best practices, team processes and peer training
  • Monitor our software and infrastructure and react adequately to alerts
  • Participate in the weekly on-call rotation
  • Assist clients and partners and guide them through a wide range of topics and products in a SaaS environment
  • Deliver professional and friendly assistance to answer support inquiries, resolve issues and nurture the relationship

Requirements

  • Excellent communication and soft skills
  • Understand the core principles of client service
  • Highly organized and process-driven; strong time management and attention to detail
  • Strong technology fundamentals and relevant experience in the digital marketing or email space
  • Experience and knowledge in web development: HTML, CSS, and JavaScript
  • Strong knowledge in Microsoft SQL: Querying, Joins, Stored Procedures and Views
  • Good knowledge of networking principles: TCP/IP, DNS, SMTP
  • Experience with Windows Servers and IIS
  • Familiar with Web service API’s: SOAP, REST, XML, JSON
  • Strong customer focus with a desire to deliver a high quality service
  • Self-motivated, highly professional, and able to take ownership of tasks
  • Ability to multitask, work under pressure and to tight deadlines
  • Able to think critically and manage priorities
  • Team player but able to work autonomously
  • Bilingual (nice to have)