Business Analyst

Maricopa County

. Working directly with customers in understanding their business processes .

Posted 4/22/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJunior💰 $60,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Working directly with customers in understanding their business processes
Gathering business requirements
Conducting analysis for requested changes or project requirements
Documenting, diagramming, and presenting to various stakeholder groups
Facilitating buy-in and consensus
Developing and promoting good business relationships
Prioritizing work, and coordinating activities with internal customers and IT colleagues
Acting as an advisor to business partners
Shaping strategy to ensure successful requirements are gathered
Gathering high-level business requirements and defining scope during initial discovery
Conducting meetings/interviews and facilitating large group/cross-functional sessions with partners
Translating high-level business needs
Defining project scope and intended ROI
Conducting research and analysis for recommendations for best practices, products, and standards to improve major business processes
Providing consulting support on a broad range of information technology matters and issues to enterprise customers

Requirements

What you’ll need

One year of professional experience performing business analysis, including experience serving as a liaison between business users, stakeholders, or operational partners and an IT or technical organization
Bachelor’s degree in Information Technology, Computer Science, Public Administration, Business Administration, or a related field
Job-related experience may substitute for minimum qualifications on a year-for-year basis
Experience working with technology solutions
Experience working on concurrent projects
Strong experience in eliciting, detailing, documenting, and validating requirements
Experience with process improvement, workflow, benchmarking, and/or evaluation of business processes
Advanced proficiency with MS Visio and MS Project
Experience working with local or state government
Project Management Institute Professional Business Analysis (PMI-PBA) certification
Experience utilizing the Agile project management methodology

Benefits

Comp & perks

Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance with a hybrid work schedule option
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisrequirements gatheringprocess improvementworkflow evaluationproject scope definitionconsulting supportAgile methodologydocumenting requirementsvalidating requirementsbenchmarking

Soft Skills

communicationfacilitationrelationship buildingprioritizationcoordinationadvisorystrategy shapingstakeholder engagementconsensus buildinginterpersonal skills

Certifications

PMI-PBA certification