Maricopa County Sheriff's Office

System Administrator

• Provides system or network administration to support and maintain the installation, configuration, maintenance, monitoring and troubleshooting of systems for the IT Infrastructure and Security Division of the Sheriff’s Office.
• Provides third-tier technical support for system and/or network operating systems and applications.
• Applies advanced technical expertise to highly complex assignments requiring independent discretion and judgment.
• Operates in a senior level role with an extreme focus on customer service and may provide leadership to Systems Administrators or other IT staff.
• Manages the server operating system and virtualization environment.
• Administers, assigns, and coordinates server/storage/virtualization equipment repairs and maintenance of system security.
• Troubleshoots and resolves server hardware, software and LAN connectivity problems.
• Prioritizes and manages support calls by working with helpdesk and trouble call software.
• Ensures timely completion of support calls and scheduled installations of hardware and software based on business needs.
• Maintains high level of communication with customers when scheduling hardware and software installations and performing support calls.
• Manages disk space and monitors other network resources.
• Evaluates system performance and reports to management.
• Assists in system disaster recovery activities.
• Defines development tools and procedures for daily operational support.
• Coordinates installations and configures server-based and regular software packages onto network servers to facilitate deployment to clients.
• Maintains network security through various processes such as security policy design, firewall installation, configuration and maintenance, VPN implementation, security technologies, products and solutions.
• Manages LAN accounts including additions, deletions, moves, and changes.
• Supports application activities that require specialized system programming.
• Assists with software product evaluation, including installation, testing and technical support for the applications programming and/or the computer operations staff.
• Analyzes the impact of implementing new system hardware or software, recommends implementation schedule, conducts system analysis on current and proposed systems and applications, and researches and recommends the acquisition of new software, tools and equipment.
• Represents the department at meetings.
• Performs audits of systems/networks.
• Recommends policy changes and maintains maintenance documentation.
• Trains, supervises, and assigns work to technical support staff and other Systems/Network Administrators as directed by supervisor.

Senior/Lead Systems Administrator

Full-stack Engineer

• Analyzes and evaluates information systems to modify them to meet customer needs
• Functions independently as a team leader, mentoring and coaching other programmer analysts and managing complex processes and projects
• Troubleshoots, investigates, analyzes, and solves application problems
• Performs technical modifications required for regular application patches and tools upgrades
• Creates, modifies, or adapts new and existing code using standard procedures and techniques
• Writes code, unit tests, and builds repeatable deployment and test scripts
• Analyzes business processes
• Codes and debugs application programs
• Designs/develops any required database conversion programs
• Develops functional and program specifications
• Documents any required data feed and system integration needs
• Develops and documents detailed designs for applications and databases from which programs will be coded, tested, and debugged
• Develops necessary database impact analysis documentation for DBA on new or modified database requirements
• Tests application, interfaces, or conversion programs
• Develops user, system, and operation run documentation
• Implements application systems or modules
• Performs application maintenance and support activities
• Collects and reports data as required for departmental statistics
• Communicates regularly with users, associates and management staff
• Partners with programming and database staff on a day-to-day basis
• Demonstrates leadership and effectiveness as a team leader, managing processes and projects and assigning workflow.
• Mentors and coaches IT staff in support of collaborative service management practices including problem solving, user support and communication.
• Maintains a consistently high level of quality for developed code using sound unit testing and debugging principles
• Reviews emerging technologies and participates in determining the future technology direction for the department.
• Performs other duties as assigned.

Senior/Lead Systems Administrator

Senior Software Developer