Customer Success Manager

MariaDB

Customer Success Manager guiding enterprise customers through adoption, retention, and growth using MariaDB database solutions. Partnering with Sales, Support, and Professional Services to maximize customer value.

Posted 8/14/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success principles and MariaDB capabilities, with a strong focus on relationship-building and delivering value to customers. Proficient in managing customer portfolios and driving engagement to achieve Net Retention goals.

Highest-signal resume keywords

Customer Success PrinciplesMariaDB Features and ArchitectureC-Level Relationship DevelopmentROI Analysis DeliveryCustomer Engagement Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MariaDB DeploymentCustomer Data ManagementBusiness Review ConductingCustomer Experience Issue ResolutionTechnical Support Coordination

Soft Skills

Time ManagementOrganization SkillsRelationship-BuildingAttention to DetailCommunication Skills

Industry Keywords

Enterprise SoftwareCustomer AdvocacyOnboardingRetentionCustomer Portfolio Management

Tech Stack

Tools & technologies

MariaDB

About the role

Key responsibilities & impact

Support and engage with customers throughout onboarding, adoption, expansion, retention, and advocacy
Guide new customers through MariaDB deployment onboarding and consult on best practices
Establish an ongoing meeting cadence with the assigned customer portfolio
Become a trusted advisor and customer advocate within the company
Understand customer data management strategies and recommend improvements using MariaDB capabilities
Identify proactive opportunities to provide customer value
Address customer experience issues and act as an escalation point with Technical Support
Coordinate with Sales Engineers and Professional Services on upgrades, migrations, deployments, and maintenance
Conduct regular business reviews to showcase value and understand customer goals
Encourage customer participation in webinars, roadshows, and product feedback initiatives
Measure, manage, and improve customer health, engagement, and value realization
Coordinate with Account Executives on customer upgrades, migrations, and growth
Document and track growth plans, expectations, and successes in success plans
Communicate customer needs across the business and champion customers internally
Collaborate with other departments to promote customer satisfaction and success
Manage and maintain the customer portfolio toward the company's Net Retention goals

Requirements

What you’ll need

2–4 years of experience in customer-facing roles within enterprise software
Fluent in and able to speak and write in English
Professional representation of the company
Mix of technical acumen, intellectual curiosity, and relationship-building skills
Excellent time management and organization skills
Ability to develop and maintain C-level relationships
Ability to deliver custom ROI analysis for the customer portfolio
Comprehensive understanding of customer success principles
Strong understanding of MariaDB features, architecture, and common enterprise use cases
Ability to discuss new MariaDB features and releases
High attention to detail
Proficiency in identifying and understanding complex business needs related to MariaDB
Ability to work in India; MariaDB does not sponsor work visas or relocation
Up to 40% travel within the region

Benefits

Comp & perks

25 days paid annual leave (plus holidays)
Massive degree of flexibility and freedom
Competitive compensation package
Learning and growth opportunities
Inclusive workplace
Disability accommodations within the application and interview process