Enterprise Customer Success Manager

MariaDB

Enterprise Customer Success Manager helping Malaysian customers maximize value from MariaDB database solutions. Driving adoption, retention, growth, and customer advocacy across enterprise accounts.

Posted 8/14/2026full-timeRemote • 🇲🇾 MalaysiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success principles and MariaDB capabilities, with a strong focus on relationship-building, customer engagement, and value realization. Proficient in managing customer portfolios to achieve retention goals and deliver custom ROI analysis.

Highest-signal resume keywords

Customer Success PrinciplesMariaDB Features and ArchitectureC-Level Relationship DevelopmentROI Analysis DeliveryCustomer Engagement Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MariaDB DeploymentCustomer Data ManagementBusiness Review ConductingCustomer Health MeasurementTechnical Acumen

Soft Skills

Relationship BuildingTime ManagementOrganizational SkillsAttention to DetailCommunication Skills

Industry Keywords

Enterprise SoftwareCustomer AdvocacyCustomer ExperienceNet Retention GoalsCustomer Portfolio Management

Tech Stack

Tools & technologies

MariaDB

About the role

Key responsibilities & impact

Support and engage with customers throughout onboarding, adoption, expansion, retention, and advocacy
Guide new customers through MariaDB deployment onboarding and best practices
Establish an ongoing meeting cadence with the assigned customer portfolio
Build trusted-advisor relationships and advocate for customers internally
Understand customer data-management strategies and recommend improvements using MariaDB capabilities
Identify proactive opportunities to provide customer value
Address customer-experience issues and act as an escalation point with Technical Support
Coordinate with Sales Engineers and Professional Services on upgrades, migrations, deployments, and maintenance
Conduct regular business reviews to showcase value and understand business goals
Encourage participation in webinars, roadshows, and product feedback initiatives
Measure, manage, and improve customer health, engagement, and value realization
Coordinate with Account Executives on customer upgrades, migrations, and growth
Document growth plans, expectations, and successes in success plans
Communicate customer needs across the business and act as a customer champion
Influence cross-functional departments to promote customer satisfaction and success
Manage the customer portfolio to achieve company Net Retention goals

Requirements

What you’ll need

2–4 years of experience in customer-facing roles within enterprise software
Fluent in and able to speak and write in English
Professional representation of the company
Technical acumen, intellectual curiosity, and relationship-building ability
Strong time-management and organizational skills
Ability to develop and maintain C-level relationships
Ability to deliver custom ROI analysis for the customer portfolio
Comprehensive understanding of customer success principles
Strong understanding of MariaDB features, architecture, and common enterprise use cases
Ability to discuss new MariaDB features and releases
High attention to detail
Proficiency in identifying and understanding complex business needs related to MariaDB
Must be located in Malaysia; MariaDB does not sponsor work visas or relocation
Willingness to travel up to 40% within the region

Benefits

Comp & perks

25 days paid annual leave plus holidays
Massive degree of flexibility and freedom
Competitive compensation package
Learning and growth opportunities
Collaboration with high-caliber colleagues around the world
Equal opportunity and inclusive workplace
Disability accommodations during the application and interview process