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Software Engineer – Customer Support
MariaDBSoftware Engineer Customer Support at MariaDB, providing technical assistance on distributed systems and ensuring customer satisfaction. A key role in a fast-growing Silicon Valley startup offering revolutionary data solutions.
Tech Stack
Tools & technologiesApacheCassandraCloudDistributed SystemsDockerJavaKafkaKubernetesLinuxRedis
About the role
Key responsibilities & impact- Frontline Support as the initial point of technical contact for customer issues
- Emphasizes rapid triage, clear and consistent communication, and adherence to established support processes
- Focus on resolving known or complex issues directly
- Identifying when to escalate and maintaining customer satisfaction through responsiveness, accuracy, and follow-through
- Accountable for SLA adherence, customer communication, and creating smooth handoff experiences when needed
- Plans and organizes related tasks independently to meet interdependent goals
- Develops solutions to moderately complex problems with minimal guidance
Requirements
What you’ll need- Experience supporting or troubleshooting distributed systems, enterprise platforms, or high-availability applications
- Strong understanding of Java, JVM internals, multithreading, and memory management
- Hands-on experience with Linux environments and production troubleshooting
- Familiarity with Docker, Kubernetes, and cloud-native infrastructure
- Experience analyzing thread dumps, heap dumps, GC logs, and performance bottlenecks
- Understanding of distributed systems concepts including clustering, replication, failover, and fault tolerance
- Exposure to technologies such as Apache Ignite / GridGain, Kafka, Redis, Hazelcast, and Cassandra
- Experience supporting enterprise customers in production / SLA-driven environments
- Strong troubleshooting, debugging, and root-cause analysis skills
- Ability to communicate effectively with technical and non-technical stakeholders
- Experience in technical support, SRE, backend engineering, DevOps, or platform operations environments preferred
- BS degree with 3+ years of experience, or MS degree with 1+ years of experience, or industry equivalent experience
Benefits
Comp & perks- 25 days paid annual leave (plus holidays)
- massive degree of flexibility and freedom
- health insurance
- life and disability insurance
- funds toward professional development resources
- parental leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaJVM internalsmultithreadingmemory managementLinuxDockerKubernetesApache IgniteKafkaCassandra
Soft Skills
communicationtroubleshootingdebuggingroot-cause analysiscustomer satisfactionplanningorganizationresponsivenessaccuracyfollow-through