Clinical IS Analyst – Epic, Cupid, Associate

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

Epic application analyst providing tier-one support and managing updates for Epic applications. Collaborates with users and vendors to resolve technical issues in a fast-paced environment.

Posted 7/21/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing tier-one support to end-users, effectively troubleshooting and resolving issues while serving as a liaison between users and vendors. Proficient in Epic systems, enhancing user experience through effective communication and problem-solving.

Highest-signal resume keywords

Tier-One SupportTroubleshootingEpic CertificationUser LiaisonTicket Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

Epic Certification

Industry Keywords

End-User SupportRemote SupportIn-Person SupportTicketing SystemVendor Management

About the role

Key responsibilities & impact

Provides tier-one support to end-users both remotely and in-person.
Monitors, investigates, troubleshoots, and resolves incoming tickets.
Serves as a liaison between users and vendors.

Requirements

What you’ll need

Bachelor’s degree (4 years of comparable experience may be substituted for a degree).
Epic certification/proficiency in any module preferred.

Benefits

Comp & perks

Epic certification must be maintained per Epic Corporation standards within 18 months of hire is preferred.