Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

Clinical IS Analyst – Intermediate

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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About the role

  • Responsible for supporting the Epic Specialty application in various tasks ranging from troubleshooting, system enhancements/build, validation, testing, and training.
  • Performs ongoing maintenance and configuration updates to Epic Radiant and Specialty applications.
  • Under minimal supervision, responsible for Radiant and or Specialty application(s)/module(s) of Epic.
  • Provides Tier-II support to team and/or collaborate with counterparts from other applications to successfully meet the development and implementation objectives for assigned Epic applications.
  • Provides Tier-II support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets.
  • Collaborates with all Epic team(s) and Operations for ongoing software maintenance and optimization.
  • Under minimal supervision, serves as Project Lead for key initiatives as assigned.
  • Develops, documents, and adheres to internal procedures; utilized in conjunction with related applications and systems.
  • Establishes, documents, and adheres to change-control procedures for the system.
  • Works with Clinicians to interpret and document current workflows and anticipating future workflows that are optimized for any planned application changes.
  • Under minimal supervision, creates test scripts and timelines for application and workflow changes. Performs testing of Clinical Information System configuration and processes.

Requirements

  • Strong understanding of the healthcare industry, particularly in back-office operations.
  • Ability to work independently and as part of a team.
  • Effective verbal and written communication skills.
  • Detail-oriented and strong analytical skills.
  • Ability to thrive in a fast-paced, agile environment, change direction rapidly, multitask, and demonstrate a willingness to learn new technologies.
  • Interacts professionally with leadership, faculty, staff, and vendors.
  • A minimum of three (3) years of related Epic experience is required.
  • Radiant certification or proficiency is strongly preferred.
  • Bachelor’s degree is required. Equivalent years of experience may be considered.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingsystem enhancementsvalidationtestingconfiguration updatesapplication supporttest scriptsworkflow optimizationchange-control proceduresClinical Information System
Soft Skills
independent workteam collaborationeffective communicationdetail-orientedanalytical skillsadaptabilitymultitaskingwillingness to learnprofessional interactionproject leadership
Certifications
Radiant certificationEpic experience