Analyst

• Support the School of Dentistry’s clinical, academic, and operational initiatives
• Configure, maintain, and optimize Epic Wisdom to ensure reliable functionality and seamless user experience for faculty, students, and staff
• Work closely with senior team members, end users, and leadership to enhance workflows and participate in projects advancing patient care and dental education
• Understand and document current workflows and design optimized future workflows for application changes
• Present system enhancement opportunities and build prototypes of application configuration options for review
• Perform ongoing maintenance and configuration updates to Epic applications
• Create test scripts, timelines, and plans; perform testing across applications and coordinate requestor and user testing
• Provide tier-two support to end-users both remotely and in-person; monitor, investigate, troubleshoot, and resolve tickets
• Serve as liaison between users and vendors and coordinate system fixes and deployments with training and operations
• Perform all other duties as assigned

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