Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

Application Analyst, Wisdom – Intermediate

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Support the School of Dentistry’s clinical, academic, and operational initiatives
  • Configure, maintain, and optimize Epic Wisdom to ensure reliable functionality and seamless user experience for faculty, students, and staff
  • Work closely with senior team members, end users, and leadership to enhance workflows and participate in projects advancing patient care and dental education
  • Understand and document current workflows and design optimized future workflows for application changes
  • Present system enhancement opportunities and build prototypes of application configuration options for review
  • Perform ongoing maintenance and configuration updates to Epic applications
  • Create test scripts, timelines, and plans; perform testing across applications and coordinate requestor and user testing
  • Provide tier-two support to end-users both remotely and in-person; monitor, investigate, troubleshoot, and resolve tickets
  • Serve as liaison between users and vendors and coordinate system fixes and deployments with training and operations
  • Perform all other duties as assigned

Requirements

  • A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build lifecycles
  • Bachelor's Degree
  • Proven ability to successfully execute multiple assignments simultaneously in a matrixed environment
  • Demonstrated critical and analytical thinking proficiencies
  • Strong written and verbal communication skills
  • Demonstrated troubleshooting competencies
  • Excellent organizational management skills
  • Project Management skills
  • Epic certification for assigned modules required within eighteen (18) months of hire and must be maintained per Epic Corporation standards