Customer Experience Associate – Seasonal

Margaux

Customer Experience Associate supporting Margaux’s thoughtfully designed footwear customers. Providing personalized email and chat service, order assistance, sizing guidance, returns, and shipping support.

Posted 8/17/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on providing product recommendations and resolving issues efficiently. Possesses strong organizational abilities and effective communication skills to enhance the customer experience in an e-commerce environment.

Highest-signal resume keywords

Customer Service ExcellenceE-Commerce ExperienceShopify ProficiencyGorgias FamiliarityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic PresenceDetail-OrientedHighly OrganizedAbility to Manage Priorities

Tools & Technologies

Customer Service PlatformsShopifyGorgias

Industry Keywords

Order ProcessingReturns and ExchangesProduct RecommendationsCustomer FeedbackOperational Procedures

About the role

Key responsibilities & impact

Deliver exceptional customer service throughout the shopping journey
Provide product recommendations and sizing guidance
Place orders and provide status updates
Process returns and exchanges
Resolve shipping issues
Master operational procedures for efficient and accurate order processing
Collaborate across departments to deliver the best possible customer experience
Relay customer feedback to Ops and Product Development teams to drive improvements
Develop comprehensive business-operations knowledge to provide informed assistance

Requirements

What you’ll need

Immediate start / ASAP
Availability ideally on Sunday, Monday, and Friday, 9:00am–5:00pm EST, approximately 24 hours per week
Ability to flex up to 40 hours per week during the BFCM sale period, November 17 – December 15
U.S.-based residence required
Bright, welcoming, empathetic, and gracious customer-facing presence
Strong written and verbal communication skills
Comfortable using various customer service platforms
Ability to craft personal, caring responses across email and messaging
Highly organized and detail-oriented
Ability to manage one's own schedule while working remotely
Ability to handle multiple priorities
Previous e-commerce customer service team experience ideal
Previous retail experience ideal
Experience with Shopify and Gorgias ideal

Benefits

Comp & perks

Opportunity to flex up to 40 hours per week during the BFCM sale period, November 17 – December 15
Possibility of evolving into an ongoing, non-seasonal part-time role depending on fit and business needs