Account Manager

• Workflow management and Asana oversight
• Independently manage project workflows for all MMI-supported tasks via the MMI corporate Asana platform, including project setup, approval routing, task tracking, and deadline management.
• Provide oversight of all agent marketing activities, ensuring that each project is initiated, tracked, and completed according to established standards and timelines.
• Serve as the subject-matter expert on agent/team details, guiding decisions related to agent deliverables and maintaining accountability for the accuracy and integrity of all associated data and metrics.
• Proactively assess client needs, identify opportunities for expanded support, and recommend service offerings that enhance agent success.
• Foster strong relationships with agents and internal stakeholders, ensuring expectations are clearly communicated and deliverables are met with precision.
• Investigate report and resolve agent-related escalations, collaborating closely with the Associate Director to address issues quickly and effectively.
• Support transaction coordination activities, including out-of-jurisdiction paperwork, escrow, representation agreements, and listing submissions (not in marketing scope).
• Oversee pipeline management by creating and managing prospective client distribution folders and tracking closings to ensure seamless transaction flow.

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