AI Agent Manager, Operations
Marcura
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • United Arab Emirates
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About the role
- Use Case Discovery and Prioritisation: Identify and evaluate high value opportunities to deploy AI agents across operations.
- Agent Design, Build, and Deployment: Design, configure, and deploy AI agents and automated workflows using LLMs, APIs, and integration tools.
- Operational Efficiency Improvement: Reduce manual effort in repetitive operational workflows by embedding AI agents into daily processes.
- Adoption and Change Management: Drive bottom up adoption by working directly with operations teams and individual contributors.
- Data Quality and Integration: Ensure AI agents operate on clean, reliable data by working with data teams and system owners.
- Performance Measurement and Reporting: Define and track KPIs for each deployed agent including adoption rates, processing accuracy, throughput gains, and ROI.
- Cross Functional Collaboration: Partner with Product, Engineering, and IT to align agent deployments with platform capabilities.
- Experimentation and Innovation: Stay current with emerging AI capabilities, LLM developments, and automation tools relevant to operations.
- Documentation and Knowledge Management: Maintain clear documentation for all deployed agents and build a reusable library of agent patterns and templates.
- Vendor and Tool Evaluation: Evaluate and recommend AI tools, platforms, and vendors relevant to operational use cases.
Requirements
- Bachelor degree in Operations Management, Engineering, Computer Science, Data Science, or related discipline.
- Certifications in process improvement, AI, or automation platforms are a plus.
- 3 to 5 years experience in operations, process improvement, or operational technology roles.
- Demonstrated experience deploying AI tools, LLM based agents, or workflow automation in an operational environment.
- Experience with document processing, data extraction, workflow orchestration, and integration with operational systems.
- Strong understanding of LLMs, prompt engineering, and AI agent frameworks.
- Practical experience with automation platforms, document processing tools, and API integrations.
- Data analysis and KPI design skills.
- Change management ability to drive adoption bottom up without formal authority.
- Proficiency in Anthropic’s Claude platform including Claude for Enterprise and Claude Teams administration, user provisioning, workspace configuration, and usage policy management.
- Hands on experience with Claude Cowork mode for desktop automation, including skill creation and management (SKILL.md authoring), custom plugin development and deployment, and scheduled task configuration using cron based scheduling.
- Advanced prompt engineering for Claude models including system prompts, structured output formatting, tool definitions, chain of thought techniques, and context window optimisation for enterprise scale document processing.
Benefits
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI agentsLLMsAPIsworkflow automationdata extractiondocument processingKPI designprompt engineeringautomation platformsintegration
Soft Skills
change managementcross functional collaborationadoption drivingoperational efficiency improvementdocumentationinnovationvendor evaluationperformance measurementdata quality assurancecommunication
Certifications
process improvement certificationAI certificationautomation platform certification