Operations Coordinator

Marco

Operations Coordinator managing backend systems and operations workflows for a Mediterranean franchise. In a fully remote role with substantial growth opportunities as the brand expands.

Posted 5/18/2026full-timeRemote • 🏈 Anywhere in North AmericaJunior💰 $1,100 - $1,500 per monthWebsite

About the role

Key responsibilities & impact

Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.
Location ops oversight: Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time.
Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.
SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.
Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.
Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.
Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.
Continuous improvement: Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets.
CEO Support: Calendar support, Inbox triage, Meeting notes, Follow-up tracking, ClickUp action items, CEO priority tracker, Light research and special projects.

Requirements

What you’ll need

Fluent English: C1/C2 level (written and spoken).
1–3+ years in operations, account management, or coordination roles at a fast-paced company.
Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).
Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).
Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms.
Strong written communication for cross-team and cross-location coordination.
Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets.

Benefits

Comp & perks

Fully remote role with long-term career growth as the brand expands toward 17+ locations
Direct collaboration with the Founder, Director of Operations, and Chief of Staff
High-trust environment with significant exposure to franchise operations and scaling decisions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SOP creationinventory managementdata integrity managementoperational accuracyprocess improvement

Soft Skills

proactive problem-solvingstrong written communicationcross-team coordinationorganizational skills