Network Operations Centre – Support Specialist, Tier 1

March Networks

NOC Tier 1 Support Specialist monitoring customer surveillance systems for health alerts. Ensuring timely resolution and customer satisfaction in a hybrid environment.

Posted 5/26/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$65,000 per yearWebsite

Tech Stack

Tools & technologies

AssemblyLinuxTCP/IPUnix

About the role

Key responsibilities & impact

Provide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:
o Reviewing and maintaining the Command Enterprise Server Health Alert Inbox
o Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders
o Logging all health alerts within the NOC’s ticketing database
o Updating tickets to keep their status current
o Creating and maintaining tickets for customers who purchased the Field of View Service
Ensure the Health Scan’s product to customer mapping is correctly configured
Participate in maintenance and administration of the NOC reporting and tracking database
Work independently through verbal/written instructions from management
Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.
Other related duties incidental to the department.
Ensure to remain updated on all the latest training on March products and solutions
Escalate problems/issues to NOC Level 2 team when required
Perform IP Camera firmware upgrades as required

Requirements

What you’ll need

Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics or related work experience
Cisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferred
Sound knowledge of:
o Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs.
o LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.
o UNIX/Linux.
o Security products, DVR's, IP cameras, CCTV in general.
Working knowledge of the security industry
Ability to work:
o Independently and as part of a team
o Well under pressure and meet deadlines
o In a fast-paced, dynamic environment, ability to prioritize and multitask
Excellent written communication skills
Customer focused, attentive, investigative, commitment to quality
Database as well as programming/scripting skills are considered a definite asset
Ability to maintain composure in stressful situations
Strong organizational skills
Analytical and problem solving skills
Service oriented and solution driven
Ability to communicate technical information to both technical and non-technical audiences

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account March Networks Website LinkedIn All Job Openings 201 - 500 employees Founded 2002 🔐 Security 🔒 Cybersecurity 🏢 Enterprise 💰 Venture Round on 2000-08 Security
Cybersecurity
Enterprise March Networks is a leading provider of intelligent IP video surveillance solutions, headquartered in Ottawa, Canada. The company specializes in offering advanced video and data analytics to help organizations enhance operational efficiency, safeguard assets, and drive growth. Their product portfolio includes video management solutions, cloud solutions, recorders, cameras, and cybersecurity and data protection services. March Networks caters to various industries, including banking, retail, transportation, cannabis, healthcare, education, government, and commercial/industrial sectors. Network Operations Centre – Support Specialist, Tier 1 🔥 1 hour ago 🏢🏡 Ottawa – Hybrid 💵 $60k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🌐 Network Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:
o Reviewing and maintaining the Command Enterprise Server Health Alert Inbox
o Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders
o Logging all health alerts within the NOC’s ticketing database
o Updating tickets to keep their status current
o Creating and maintaining tickets for customers who purchased the Field of View Service
Ensure the Health Scan’s product to customer mapping is correctly configured
Participate in maintenance and administration of the NOC reporting and tracking database
Work independently through verbal/written instructions from management
Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.
Other related duties incidental to the department.
Ensure to remain updated on all the latest training on March products and solutions
Escalate problems/issues to NOC Level 2 team when required
Perform IP Camera firmware upgrades as required 🎯 Requirements
Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics or related work experience
Cisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferred
Sound knowledge of:
o Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs.
o LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.
o UNIX/Linux.
o Security products, DVR's, IP cameras, CCTV in general.
Working knowledge of the security industry
Ability to work:
o Independently and as part of a team
o Well under pressure and meet deadlines
o In a fast-paced, dynamic environment, ability to prioritize and multitask
Excellent written communication skills
Customer focused, attentive, investigative, commitment to quality
Database as well as programming/scripting skills are considered a definite asset
Ability to maintain composure in stressful situations
Strong organizational skills
Analytical and problem solving skills
Service oriented and solution driven
Ability to communicate technical information to both technical and non-technical audiences Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IP camera firmware upgradesnetwork supporttroubleshootingprogrammingscriptingWindowsUNIXLANWANTCP/IP

Soft Skills

independent workteam collaborationpressure managementmultitaskingwritten communicationcustomer focusinvestigative skillsorganizational skillsanalytical skillsproblem solving

Certifications

Cisco Certified Network Associate (CCNA)CompTia Network+CompTia A+