Customer Operations Specialist

March Networks

Customer Operations Specialist at March Networks supporting customer orders and issues. Collaborating with multiple departments to ensure timely order fulfillment and customer satisfaction.

Posted 5/11/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$63,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Resolves problems with a high level of customer service, focusing on customer satisfaction and resulting in a higher level of confidence in the company and our products.
Provides phone and email support to customers. Answers questions regarding products, pricing, part number verification etc.
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines.
Provides shipment confirmations and tracking information to customers as required.
Provides pro-forma invoices, freight quotes and certifications for international shipments as required
Proactively notify customers of upcoming subscription services renewals, provide relevant previous order information to make it easy for customers to renew and ensure payment
Generate all transactions related to subscription services invoicing and renewals in SAP as related to our overall order management processes
Support the transition of our hosted services subscriptions backlog to new billing system
Functions independently and makes decisions with regards to daily activities and special projects with direction from Department Manager

Requirements

What you’ll need

College diploma or equivalent combination of education and experience
At least 5 years’ experience as a customer service representative in a technology environment
Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account March Networks Website LinkedIn All Job Openings 201 - 500 employees Founded 2002 🔐 Security 🔒 Cybersecurity 🏢 Enterprise 💰 Venture Round on 2000-08 Security
Cybersecurity
Enterprise March Networks is a leading provider of intelligent IP video surveillance solutions, headquartered in Ottawa, Canada. The company specializes in offering advanced video and data analytics to help organizations enhance operational efficiency, safeguard assets, and drive growth. Their product portfolio includes video management solutions, cloud solutions, recorders, cameras, and cybersecurity and data protection services. March Networks caters to various industries, including banking, retail, transportation, cannabis, healthcare, education, government, and commercial/industrial sectors. Customer Operations Specialist 🔥 1 hour ago 🏢🏡 Ottawa – Hybrid 💵 $60k - $63k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Resolves problems with a high level of customer service, focusing on customer satisfaction and resulting in a higher level of confidence in the company and our products.
Provides phone and email support to customers. Answers questions regarding products, pricing, part number verification etc.
Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
Generates all transactions related to order management in SAP while adhering to company processes for hardware, software and subscription services product lines.
Provides shipment confirmations and tracking information to customers as required.
Provides pro-forma invoices, freight quotes and certifications for international shipments as required
Proactively notify customers of upcoming subscription services renewals, provide relevant previous order information to make it easy for customers to renew and ensure payment
Generate all transactions related to subscription services invoicing and renewals in SAP as related to our overall order management processes
Support the transition of our hosted services subscriptions backlog to new billing system
Functions independently and makes decisions with regards to daily activities and special projects with direction from Department Manager 🎯 Requirements
College diploma or equivalent combination of education and experience
At least 5 years’ experience as a customer service representative in a technology environment
Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work independently and as part of a team
Well under pressure and meet deadlines
In a fast-paced, dynamic environment, ability to prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Operations Lead 🕒 April 12 Giatec 51 - 200 🔧 Hardware ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings IT Operations Lead at Giatec, managing IT operations and AI-driven automation processes. Overseeing infrastructure, disaster recovery, and enterprise IT initiatives for a leading construction technology firm. 🏢🏡 Ottawa – Hybrid 💵 $75k - $115k / year 🔥 Funding within the last year 💰 Corporate Round - Giatec Scientific on 2025-06 ⏰ Full Time 🟠 Senior ⚙️ Operations Senior Associate, Digital Operations 🕒 March 18 PwC 10,000+ employees 💸 Finance ☁️ SaaS Website LinkedIn All Job Openings Senior Associate role in Digital Operations providing consulting services on optimizing operational efficiency. Support client engagements with analytics for decision-making in mission-critical environments. 🏢🏡 Ottawa – Hybrid 💵 $84.7k - $134.7k / year 💰 Grant on 2023-09 ⏰ Full Time 🟠 Senior ⚙️ Operations Senior Director - LEO Satellite Operations 🕒 June 19, 2025 Telesat 201 - 500 📡 Telecommunications 🚗 Transport 🏛️ Government Website LinkedIn All Job Openings Oversee the development and operation of LEO satellites at Telesat. Drive innovation in satellite communication solutions. 🏢🏡 Ottawa – Hybrid ⏰ Full Time 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

SAPOrder ManagementSalesforceMS OfficeExcelWordPowerPoint

Soft Skills

customer serviceinterpersonal skillsorganizational skillscommunication skillsability to manage expectationsability to work independentlyability to prioritizeattention to detailresilienceproactive mindset