VP of Operations – Growth

Marathon Talent

. Drive GPV growth through new sales, expansion, and cross-sell across verticals .

Posted 4/22/2026full-timeMexico City • 🇲🇽 MexicoLeadWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Drive GPV growth through new sales, expansion, and cross-sell across verticals
Own Net Revenue Retention, pipeline coverage, and conversion rates (MQL → SQL → Closed Won)
Lead and develop a team of Vertical Leads and Growth Associates
Maintain best-in-class Acceptance Rate, Authorization Rate, and Payment Success Rate
Own merchant NPS/CSAT, churn, and time-to-go-live
Ensure issues are resolved fast — Time to Resolution is a KPI, not a footnote
Balance approval rate optimization against chargeback and fraud rate control
Minimize false positives, manual review rates, and dispute resolution time
Build the systems and judgment to grow fast without blowing up risk
Own contribution margin, take rate, cost per transaction, and gross margin by vertical
Identify and close revenue leakage — growth must be profitable, not just fast
Drive SLA compliance, automation rates, and operational efficiency across the org
Build leaders: set clear OKRs for your Vertical Leads and hold them accountable
Be a talent multiplier — hire well, develop fast, measure impact

Requirements

What you’ll need

8+ years of experience in fintech, payments, or high-growth tech — ideally in Mexico or LATAM
Proven track record owning both commercial and operational outcomes at scale
Deep understanding of payments infrastructure: acquiring, issuing, fraud, and processing economics
Experience managing cross-functional teams with ownership of P&L or unit economics
Strong analytical rigor — you speak in GPV, take rate, chargeback BPS, and conversion %
Builder mentality: you thrive in complexity, move fast, and develop the people around you
Fluent in Spanish and English

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Marathon Talent Website LinkedIn All Job Openings 1 - 10 employees Founded 2023 🎯 Recruiter 🤝 B2B Recruitment
B2B Marathon Talent is a recruiting and talent strategy firm that helps companies hire top bilingual professionals from Latin America quickly. They provide end-to-end recruitment, fractional people and talent strategy, market research and salary studies, and advisory/mentorship services—powered by a network of 10,000+ professionals and flexible pricing (success fee, flat fee, or monthly retainer). Marathon embeds with client teams to solve hiring, compensation, culture, and org design challenges for startups and growing companies, with a focus on building bilingual LATAM teams and improving growth through better talent foundations. VP of Operations – Growth 🔥 21 minutes ago 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🔴 Lead ⚙️ Operations 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Drive GPV growth through new sales, expansion, and cross-sell across verticals
Own Net Revenue Retention, pipeline coverage, and conversion rates (MQL → SQL → Closed Won)
Lead and develop a team of Vertical Leads and Growth Associates
Maintain best-in-class Acceptance Rate, Authorization Rate, and Payment Success Rate
Own merchant NPS/CSAT, churn, and time-to-go-live
Ensure issues are resolved fast — Time to Resolution is a KPI, not a footnote
Balance approval rate optimization against chargeback and fraud rate control
Minimize false positives, manual review rates, and dispute resolution time
Build the systems and judgment to grow fast without blowing up risk
Own contribution margin, take rate, cost per transaction, and gross margin by vertical
Identify and close revenue leakage — growth must be profitable, not just fast
Drive SLA compliance, automation rates, and operational efficiency across the org
Build leaders: set clear OKRs for your Vertical Leads and hold them accountable
Be a talent multiplier — hire well, develop fast, measure impact 🎯 Requirements
8+ years of experience in fintech, payments, or high-growth tech — ideally in Mexico or LATAM
Proven track record owning both commercial and operational outcomes at scale
Deep understanding of payments infrastructure: acquiring, issuing, fraud, and processing economics
Experience managing cross-functional teams with ownership of P&L or unit economics
Strong analytical rigor — you speak in GPV, take rate, chargeback BPS, and conversion %
Builder mentality: you thrive in complexity, move fast, and develop the people around you
Fluent in Spanish and English Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Internal Audit Operations Manager 🕒 April 7 Capgemini 10,000+ employees 🏢 Enterprise 🤖 Artificial Intelligence 🔒 Cybersecurity Website LinkedIn All Job Openings Internal Audit Operations Manager leading transformation initiatives in Internal Audit for a major insurer. Collaborating with stakeholders and driving operational excellence through data and technology solutions. 🏢🏡 Mexico City – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations Operations Specialist I 🕒 February 5 Swiss Re 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Operations Expert managing client portfolios on the SwiftRe platform for a global reinsurance leader. Focused on operational excellence, automation, and process improvements within the team. 🏢🏡 Mexico City – Hybrid 💰 Post-IPO Debt on 2023-03 ⏰ Full Time 🟠 Senior 🔴 Lead ⚙️ Operations 🗣️🇫🇷 French Required 🗣️🇪🇸 Spanish Required Tech Operations Director 🕒 December 1, 2025 PayJoy 1001 - 5000 💳 Fintech 📡 Telecommunications 🛒 Retail Website LinkedIn All Job Openings Tech Ops Sr Manager optimizing tech infrastructure at PayJoy for global support operations. Managing QA and Training teams while enhancing performance and customer satisfaction. 🏢🏡 Mexico City – Hybrid 💰 Debt Financing on 2023-09 ⏰ Full Time 🔴 Lead ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

payments infrastructureP&L managementunit economicsanalytical rigorconversion rateschargeback managementrisk managementoperational efficiencyautomationOKR setting

Soft Skills

leadershipteam developmentcross-functional collaborationproblem-solvingtalent developmentcommunicationstrategic thinkingadaptabilityanalytical thinkingbuilder mentality