Patient Support Enablement Coordinator

Marathon Health

Patient Support Enablement Coordinator managing implementations and support processes in healthcare operations. Collaborating with teams to ensure accurate information and successful transitions.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support operations, including implementation management, training coordination, and process improvement. Proficient in synthesizing requirements and facilitating communication across cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Healthcare Operations ExperiencePatient CommunicationTraining CoordinationProcess ImprovementQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementWorkflow DocumentationReferral ManagementScheduling WorkflowsOperational Processes

Soft Skills

CollaborationCommunicationProblem-SolvingCustomer Service

Industry Keywords

Patient SupportCall CenterHealthcare OperationsPatient AccessVendor Onboarding

About the role

Key responsibilities & impact

Serve as the primary Patient Support liaison for all new implementations, client transitions, vendor onboarding, internal product enhancements, and workflow changes that impact departmental operations.
Gather and synthesize implementation requirements from cross‑functional partners and collaborate with Patient Support leadership to assess impacts across all Patient Support teams.
Translate implementation details into clear documentation, workflows, and communication summaries for Training, Quality Assurance, and operational leadership.
Coordinate readiness planning, timelines, and task assignments to ensure each Patient Support team receives the necessary enablement resources prior to go‑live.
Partner with Training to support curriculum updates, resource creation, and related training needs stemming from new implementations or enhancements.
Maintain oversight of implementation deliverables, identify information gaps, and proactively escalate risk or barriers to leadership.
Support post launch evaluation and stabilization efforts by gathering feedback, identifying improvement opportunities, and communicating updates to stakeholders.
Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree and a minimum of 2–3 years of healthcare operations, patient access or insurance related experience in a call center, patient support, healthcare operations, or similar environment, or equivalent combination of education and experience.
Strong experience with patient communication, customer service, referral management, scheduling workflows, or related operational processes.
Previous experience in training, quality assurance, coaching, process improvement, or team lead experience, preferred.

Benefits

Comp & perks

Choice of 2 medical plans
2 dental plans
Vision coverage
Unlimited free mental health benefits
EAP resources
Rewards for challenges and healthy lifestyle activities
Family-building and hormonal health benefits
Paid parental leave
Generous PTO or FTO
Paid Holidays + A Day for What Matters
Company paid Basic Life and Disability insurance
Supplemental Life
Spending Accounts
401(k) with employer match and graded vesting
Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable