Client Success Manager – Value Based Care

Marathon Health

Client Success Manager at Marathon Health developing partnerships with clients to drive clinical and savings outcomes. Engaging member populations with data and insights for improved healthcare delivery.

Posted 5/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers.
This role is engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes.
Serve as a trusted advisor who leverages claims data, value-based care insights, and performance analytics to demonstrate ROI and guide clients toward strategies that optimize health outcomes and total cost of care.
Accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions, and providing market insights.
Develop a deep understanding and interest of population health and healthcare utilization data, including medical and pharmacy claims trends, with the ability to articulate results and translate insights into actionable client strategies.
Leverage claims data and value-based care metrics to identify care gaps, high-cost utilization patterns, and opportunities for improved clinical intervention and cost containment.
Consult with clients on value-based care principles, helping them understand how primary care investment reduces downstream claims spend and improves overall plan performance.

Requirements

What you’ll need

Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience, or an equivalent combination of education and experience.
Proven success managing clients with complex needs and high expectations.
Experience influencing stakeholders at all levels.
Experience and understanding of Tart-Hartley and union environment.
Strong command of healthcare data analytics, claims analysis, value-based care models, performance guarantee structures, and operational/clinical alignment.
Experienced in developing and delivering presentations, including claims reviews and value-based care performance summaries.
Working knowledge of medical and pharmacy claims data, cost drivers, and total cost of care methodologies.
Familiarity with value-based care frameworks, risk stratification, and quality measure reporting (e.g., HEDIS, care gap closure).
Direct experience working with or alongside risk‑based, value‑based, or alternative payment models, including PEPM structures, cost‑plus arrangements, outcomes‑based pricing, or shared‑risk frameworks.
Strong project management, account portfolio planning, and prioritization.

Benefits

Comp & perks

Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities
Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave
Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters
Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting
Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare data analyticsclaims analysisvalue-based care modelsperformance guarantee structuresoperational alignmentclinical alignmentpresentation developmentrisk stratificationquality measure reportingalternative payment models

Soft Skills

client managementstakeholder influenceissue resolutionconsultingstrategic planningcommunicationproject managementprioritizationrelationship buildingproblem solving

Certifications

Bachelor’s degree in businessBachelor’s degree in healthcare administration