Maple (getmaple.ca)

Client Success Associate – Channel Partnerships

Maple (getmaple.ca)

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • 🇨🇦 Canada

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Job Level

JuniorMid-Level

About the role

  • Own a portfolio of channel partnerships, serving as the primary point of contact for day-to-day program needs.
  • Manage onboarding, recurring workflows, and renewal support for partners in your portfolio, ensuring consistent execution and follow-through.
  • Build trusted relationships with channel partners through clear communication, responsiveness, and proactive problem-solving.
  • Coordinate internally with Business Development, Operations, Support, and Product teams to resolve issues and deliver a strong partner experience.
  • Monitor program performance across your portfolio, identifying trends, risks, or opportunities to improve outcomes.
  • Maintain accurate partner records, milestones, and notes in Salesforce and internal tools.
  • Identify opportunities to improve workflows and contribute ideas that make channel programs more scalable and reliable.
  • Help partners — and the members they serve — feel informed, supported, and confident in their experience with Maple.

Requirements

  • 3+ years of experience in client success, account management, customer success, or a related client-facing role.
  • Have exceptional communication and interpersonal skills and possess the confidence to present solutions to internal and external stakeholders across all levels.
  • Experience owning accounts or a portfolio in an operationally complex environment.
  • Background in a tech or SaaS company, ideally within a growing start-up or scale-up.
  • Comfortable managing multiple partners at once while staying organized and detail-oriented.
  • Confident using tools like Salesforce, spreadsheets, and internal dashboards to track work and performance.
  • Proactive problem-solver who identifies issues early and collaborates to resolve them.
  • Team-first mindset — curious, dependable, and motivated to grow within a client success function.
  • Energized by purpose-driven work and excited to support partners delivering meaningful healthcare access.
Benefits
  • Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
  • Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
  • Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
  • Maple access: virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations.
  • Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
  • Destination5: work internationally in eligible countries for up to 5 days per year.
  • Retirement savings plan: invest in your future with our group retirement savings plan.
  • Branch out budget: $1,000 annually to pursue professional development and fuel your growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client successaccount managementcustomer successoperational complexityportfolio managementproblem-solvingworkflow improvementperformance monitoring
Soft skills
communicationinterpersonal skillsorganizational skillsdetail-orientedproactiveteamworkcuriositydependabilitymotivation