MAPFRE

Business Intelligence Developer

• Conduct market research and competitive analysis to identify growth opportunities and emerging trends.
• Analyze financial and operational data using tools such as SQL and Python to support strategic decision-making and forecasting.
• Design and implement data processes to integrate data from multiple sources into centralized repositories, cleaning, transforming and validating datasets that ensure accuracy and consistency for analytical use.
• Collaborate with sales, marketing, and underwriting teams to align business strategies and performance goals.
• Develop and present business proposals, dashboards, and performance reports to senior leadership.
• Monitor agency production and performance, enabling segmentation and channel value proposition alignment.
• Support the implementation of business development tools and infrastructure to enhance analytics capabilities.
• Participate in strategic planning sessions, talent forums, and cross-regional assessments to refine BD strategy.

Business Intelligence Analyst, Senior

Operations

• Técnicas de operación de seguros
• Análisis de las características de los productos
• Implementación de mejora continua en las operaciones
• Supervisión del rendimiento del equipo

Técnico de Operaciones

Call Center Representative

• Handle telephone customer service tasks, providing information and processing or managing various requests or complaints.
• Forward requests to the appropriate individuals or departments.
• Maintain internal and external relationships to exchange information, coordinate activities and resolve incidents.
• Perform administrative tasks to check, verify, and record information provided by the customer.
• Provide accurate information about requested services and follow up on incidents or requests.

Call Center Operator, Assistance Coordinator

Analyst

• Especificar, homologar e apoiar a implantação de demandas de médio e pequeno porte solicitadas pelas unidades de negócio.
• Apoiar as áreas de negócio na elaboração e acompanhamento dos planos de ação para pontos de auditoria.
• Mapear e acompanhar incidências sistêmicas dos produtos da Unidade de Massificados.
• Enquadrar e homologar tabelas dos produtos da diretoria, avaliando impactos e garantindo conformidade.
• Monitorar demandas implantadas, identificando e reportando desvios.
• Conduzir projetos de melhorias junto às demais áreas da companhia.
• Avaliar pontos críticos da DG e propor planos de ação para mitigar custos excessivos.
• Desenvolver melhores práticas para implantação de novos negócios e parcerias.
• Disseminar conhecimento sobre processos e produtos entre equipes de níveis inferiores.
• Apoiar a gestão na condução de projetos de grande porte e corporativos.

Analista de Projetos e Sustentação SR – Massificados

Solutions Engineer

• Develop comprehensive technical solutions that address business challenges and align with organizational objectives.
• Create architecture designs, system diagrams, and technical documentation outlining the structure, components, and integration points of the solution.
• Choose the appropriate technology stack, considering project constraints, performance, scalability, and cost-effectiveness.
• Provide technical guidance and direction to development teams throughout the project lifecycle.
• Clearly communicate technical solutions and their impact to stakeholders, including business and technical teams.
• Identify and mitigate potential risks within the solution design, such as scalability challenges, security vulnerabilities, and integration issues.
• Perform performance analysis on implemented solutions and identify areas for optimization.
• Document best practices and share knowledge with other team members.
• Identify and resolve technical issues and challenges related to the solution.
• Oversee the solution's lifecycle, including implementation, maintenance, and enhancement.
• Ensure solutions adhere to relevant standards, regulations, and organizational policies.
• Work closely with various teams, including Technical Project Managers, Engineers, and Scrum masters, to ensure successful solution delivery.

Solutions Architect III

Underwriter

• Risk analysis and selection
• Negotiation and management of cedent portfolios
• Business development in the insurance sector
• Statistical and actuarial modeling

Reinsurance Underwriting Expert

Insurance

• Adjusting 1st party Express claims for Auto Physical Damage
• Screening losses, determining coverage exposures, and settlements
• Assuring timely, professional, and empathetic communications
• Delivering service aligned with contribution to the Departmental tNPS score
• Managing ACD telephone system/features and ensuring timely responses to complaints
• Identifying potentially fraudulent claims

Auto Damage Insurance Express Claim Representative

Financial Planning and Analysis

• Comercialización y venta de seguros y productos financieros MAPFRE a particulares, autónomos, PYMES y colectivos.

Especialista Financiero, Asegurador

Especialista Financiero – Asegurador

Human Resources

• Realizar las actividades de administración de personal
• Aplicar los procesos de RRHH
• Colaborar en el desarrollo y definición de los procesos de RRHH
• Elaborar informes sobre el avance de los trabajos

Analista de Relaciones Laborales

Director

• Enable successful delivery of the enterprise portfolio by aligning initiatives
• Partner with senior leaders, IT, Finance, and business teams
• Lead the evolution of planning, governance, funding, and delivery
• Optimize the flow of work and improve management capabilities
• Provide insight, structure, and decision support for maximizing business outcomes

Director, Portfolio Management – Execution

DevOps Engineer

• En MAPFRE estamos buscando un perfil SRE (Site Reliability Engineer) que se enfoque en garantizar el rendimiento de los sistemas, la escalabilidad y su disponibilidad.
• Será responsable de administrar y configurar la infraestructura de una de las principales Plataformas de MAPFRE.
• Se trata de un perfil que debe combinar habilidades de desarrollo y operaciones, para la automatización de procesos y gestión de la infraestructura.
• Se valorará la capacidad de liderar y gestionar equipos, visión estratégica de la arquitectura tecnológica, adaptabilidad, aprendizaje y habilidades interpersonales como comunicación y desarrollo de talento.
• Diseñar, implementar y mantener workflows para CICD usando GitHub Actions.
• Monitorizar el rendimiento y disponibilidad de los sistemas.
• Cooperación con los diferentes equipos de Arquitectura.
• Definir e implementar las Infraestructuras de las Plataformas de Mapfre.
• Creación de diferentes dashboards para la gestión de la Plataforma.
• Documentar los procesos de cara a onboardings y soporte a los equipos de Desarrollo y Arquitectura.
• Asegurar el cumplimiento de las políticas de Seguridad y normativas internas.
• Resolución de incidentes y gestión de estos.
• Colaboración con equipos de Arquitectura para el diseño de arquitecturas resilientes y escalables.
• Relación con Stakeholders para gestión de prioridades de negocio.
• Planificación de capacidades y recursos.
• Control de versiones y artefactos generados en los pipelines.
• Colaboración activa con diferentes equipos de Mapfre.
• Colaborar en la definición de SLIs y SLOs.
• Automatizar procesos de infraestructura como código (IaC) usando herramientas como Terraform.

Arquitecto/a DevOps, SRE

• En MAPFRE estamos comprometidos con el desarrollo empresarial. Por ello tenemos como objetivo incorporar y formar emprendedores a nuestra estructura comercial dentro de un sector estable, en continuo crecimiento y evolución, adaptado a un entorno digital y con la meta de llegar a dirigir una oficina delegada MAPFRE.
• Asesoramiento y comercialización de productos y soluciones financieras dirigidas a particulares y empresas en materia financiera y de previsión.
• Gestión integral de clientes: comercialización, atención y fidelización.

Especialista financiero y asegurador

• Suscripción de grandes infraestructuras durante su fase de construcción y operación. Ámbito internacional.
• Contribución al desarrollo de la suscripción del negocio de Grandes Infraestructuras a nivel internacional.
• Análisis de riesgos, negociación con clientes, contribución a la estrategia de la compañía.

Suscriptor/a Senior – Construcción e Infraestructuras

Recruitment

• Partner with HR leadership to design, enhance, and implement efficient, effective recruitment programs and strategies aligned with organizational goals.
• Consult with department leaders and supervisors to define hiring requirements, establish selection criteria, develop recruitment plans, and create service level agreements to ensure hiring success.
• Lead full-cycle recruiting efforts for positions at all levels, with a primary focus on complex, technical, and senior-level roles, including sourcing, screening, and presenting qualified candidates to hiring leaders.
• Ensure open positions are actively marketed across multiple channels, including job boards, professional networks, schools, and other sourcing platforms.
• Provide informed hiring recommendations based on comprehensive candidate assessments and insights gathered throughout the interview process; support management in final selection decisions.
• Build and maintain strong candidate relationships, ensuring a positive experience throughout the hiring lifecycle—from offer through background checks and onboarding readiness.
• Establish and maintain partnerships with external recruitment agencies, academic institutions, training programs, and professional organizations.
• Coordinate external recruitment schedules, attend job and career fairs, deliver presentations, and conduct off-site interviews as needed.
• Collect, analyze, and prepare employment and recruiting data for reporting, workforce planning, trend analysis, and continuous improvement initiatives; develop and maintain staffing metrics and dashboards.
• Contribute to a variety of Human Resources projects and cross-functional initiatives as assigned by HR leadership, including process improvements, integrations, and recruitment technology enhancements.