Auto Damage Insurance Claim Representative
MAPFRE
full-time
Posted on:
Location Type: Hybrid
Location: Webster • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Junior
About the role
- Adjusting 1st party Express claims for Auto Physical Damage
- Screening losses, determining coverage exposures, and settlements
- Assuring written and verbal communications are timely, professional, and empathetic
- Delivering service to customers and agents aligned with departmental tNPS score
- Managing ACD telephone system/features by complying with expectations and standards
- Ensuring all parties involved in a loss are contacted to identify claim exposures
- Maximizing utilization of preferred vendors and repair/appraisal channels
- Taking steps to avoid consumer complaints
Requirements
- Associate's Degree and 1-3 years experience
- 0 - 1 year experience with Bachelor's Degree
- Excellent customer service and interpersonal skills
- Effective verbal and written skills
- Ability to work in a fast paced environment
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceinterpersonal skillsverbal communicationwritten communicationempathytimelinessprofessionalismability to work in fast paced environment
Certifications
Associate's DegreeBachelor's Degree