Claims Adjuster
MAPFRE
full-time
Posted on:
Location Type: Hybrid
Location: Albuquerque • New Mexico • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Handle/service Vehicle Service Contracts (VSC) within the Claims Department.
- Ensure timely, effective and efficient completion of all VSC claims.
- Produce and maintain quality customer service to all aspects of Century’s clientele.
- Maintain the time of answered incoming claim calls to 60 seconds or less.
- Effectively adjudicate 20-30 claims per day.
- Maintain an average of 40+ calls per day.
- Respond promptly, effectively, and professionally to all claim telephone inquiries.
- Handle all extraordinary claim, customer, or client issues to a successful conclusion.
- Maintain positive working relationships internally and externally.
- Work closely with the Claims Lead and promptly resolve customer and/or client claims issues.
- Special projects or other duties as assigned.
Requirements
- A minimum high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry.
- The ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
- Must be proficient with computers and applications, i.e. MS Word, Excel, etc.
- Must possess good interpersonal, verbal and written communication skills.
Benefits
- Comprehensive benefits as of Day One
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceinterpersonal skillsverbal communicationwritten communicationproblem-solvingrelationship managementworkflow efficiency