MAPFRE

Claims Adjuster I – Federal

MAPFRE

full-time

Posted on:

Location Type: Hybrid

Location: Albuquerque • New Mexico • United States

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Salary

💰 $18 - $24 per hour

About the role

  • Maintain the time of answered incoming claim calls to 60 seconds or less
  • Must be able to effectively adjudicate 20-30 claims per day
  • Maintain an average of 40+ calls per day
  • Promptly, effectively and professionally respond to all claim telephone inquires
  • Promptly handle all extraordinary claim, customer, or client issues to a successful conclusion
  • Maintaining positive working relationships both internally and externally
  • Work closely with the Claims Lead and promptly resolve customer and/or client claims issues
  • Special projects or other duties as assigned

Requirements

  • A minimum high school diploma with a preferred 3 - 5 years previous work experience within the Automotive Industry.
  • The ability to work in a fast paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow.
  • Must be proficient with computers and applications, i.e. MS Word, Excel, etc.
  • Must possess good interpersonal, verbal and written communication skills.
Benefits
  • Competitive health coverage
  • Retirement plans
  • Paid time off
  • Flexible work options
  • Lifestyle perks like employee discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
adjudicationclaims processingcall handling
Soft Skills
interpersonal skillsverbal communicationwritten communicationproblem-solvingrelationship management