MAPFRE

Call Center Operator, Assistance Coordinator

MAPFRE

full-time

Posted on:

Location Type: Office

Location: MN • Minnesota • United States

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About the role

  • Handle telephone customer service tasks, providing information and processing or managing various requests or complaints.
  • Forward requests to the appropriate individuals or departments.
  • Maintain internal and external relationships to exchange information, coordinate activities and resolve incidents.
  • Perform administrative tasks to check, verify, and record information provided by the customer.
  • Provide accurate information about requested services and follow up on incidents or requests.

Requirements

  • High school diploma with computer skills.
  • 1 to 2 years of experience in similar positions.
  • Experience in customer service.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
computer skills
Soft Skills
customer servicecommunicationrelationship managementproblem-solvingadministrative skills
Certifications
high school diploma