Auto Damage Insurance Express Claim Representative
MAPFRE
full-time
Posted on:
Location Type: Hybrid
Location: Webster • Massachusetts • United States
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Salary
💰 $20 - $26 per hour
Job Level
About the role
- Adjusting 1st party Express claims for Auto Physical Damage
- Screening losses, determining coverage exposures, and settlements
- Assuring timely, professional, and empathetic communications
- Delivering service aligned with contribution to the Departmental tNPS score
- Managing ACD telephone system/features and ensuring timely responses to complaints
- Identifying potentially fraudulent claims
Requirements
- Associate's Degree
- 1-3 years experience
- 0 - 1 year experience with Bachelor's Degree
- Excellent customer service and interpersonal skills
- Effective verbal and written skills
- Ability to work in a fast-paced environment
Benefits
- Competitive health coverage
- Retirement plans
- Paid time off
- Flexible work options
- Lifestyle perks like employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceinterpersonal skillsverbal communicationwritten communicationempathytimeliness
Certifications
Associate's Degree