MAPFRE

Financial Services Operations Representative

MAPFRE

full-time

Posted on:

Location Type: Office

Location: Webster • Massachusetts • United States

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Salary

💰 $19 - $20 per hour

Job Level

Junior

About the role

  • Open, sort, and distribute mail, payments, and correspondence within established time standards
  • Research, process, and reconcile premium and claim payments
  • Handle payment exceptions and perform related research
  • Review and resolve payment inquiries from customers and vendors
  • Prepare and document checks for daily bank deposits within service level agreements
  • Balance electronic vendor payment files and work with Treasury to resolve discrepancies
  • Perform mail merges and send notifications to insureds and agents as needed
  • Collaborate with internal departments and vendors to identify and report system issues
  • Enter daily production metrics into the Insurance Operations database to ensure SLA compliance
  • Maintain and purge payment logs, journals, stubs, and checks per record retention policies
  • Create, distribute, and maintain data, letters, reports, logs, and correspondence within SLA standards

Requirements

  • High School diploma or equivalent
  • 0–1 year of related experience

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payment processingreconciliationdata entrymail mergingrecord retentionmetrics tracking
Soft skills
collaborationcommunicationproblem-solvingattention to detail
Certifications
High School diploma