Commercial Insurance Inspector
EXL
Auto Damage Insurance Claims Representative
MAPFRE
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $24 per hour
Job Level
Mid-LevelSenior
Tech Stack
Node.js
About the role
- Auto Damage Claim Rep (Hybrid or Remote) at MAPFRE Insurance – adjust 1st party Express claims for Auto Physical Damage.
- Hybrid/Remote role with 2 in-office days required in Webster, MA; remote possible.
- In this role you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.
- Communication - Assure written and verbal communications are timely, professional and empathetic.
- Customer Service – Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
- Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.
- Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.
- Programs – Maximize utilization of preferred vendors and repair/appraisals channels.
- Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations.
- Ensure timely and comprehensive responses to complaints with supervisory oversight.
- Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.
- Embrace and effectively manage a team centric approach
Requirements
- Education: Associate's Degree and 1-3 years experience.
- Experience: 0 - 1 year experience with Bachelor's Degree
- Excellent customer service and interpersonal skills are required.
- Effective verbal and written skills are necessary.
- Ability to work in a fast a paced environment.