Mapei

Yardi Support Specialist

Mapei

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Offer support for Yardi Voyager, related products, and third-party applications.
  • Manage help desk tickets and analyze ticket data.
  • Advise clients on enhancing efficiency and optimizing technology use.
  • Recommend training opportunities and new functionalities.
  • Participate in special projects and internal improvements.
  • Interact with clients, gather data, configure features, and provide training.
  • Oversee ticket queue and ensure proper documentation of requests.
  • Prepare documentation for system administrative functions.
  • Collaborate with clients and team members professionally and supportively.
  • Design and deliver training programs, ensuring they meet client expectations.
  • Perform other related duties as assigned by management.

Requirements

  • At least 2 years of experience with Yardi Systems software. (Voyager, Residential, RentCafe, CRM, Maintenance, Core financial)
  • 1 to 2 years Finance/Accounting experience strongly desirable.
  • Proven ability to teach processes and procedures effectively.
  • Proficiency with Microsoft Office, Microsoft Teams, and Microsoft 365 is preferred.
  • A bachelor’s degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Benefits
  • Medical, Dental, and Vision Insurance : Comprehensive coverage to keep you and your family healthy.
  • 401(k) Plan : Competitive company match to help you plan for your future.
  • Paid Time Off (PTO) : Enjoy 22 days of PTO annually to recharge and take care of personal matters.
  • Paid Holidays : 15 paid holidays throughout the year to celebrate and relax.
  • Competitive Market Pay : We offer competitive salaries to ensure that your compensation reflects your skills and experience.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Yardi VoyagerYardi SystemsFinanceAccountingMicrosoft OfficeMicrosoft TeamsMicrosoft 365
Soft skills
client interactiondata analysistraining deliveryprocess teachingdocumentation preparationcollaborationefficiency enhancementtechnology optimization
Certifications
bachelor's degree