Commercial Project Coordinator

MAPAL Dr. Kress KG

Commercial Project Coordinator for MAPAL Group ensuring customer orders are processed accurately and within time. Focused on customer satisfaction and collaboration with sales and operations teams.

Posted 5/13/2026full-timeFountain Inn • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive and process order within required time allotment
Review order from completeness and accuracy to customer specifications including verification from operations /supply chain / keeping the tool list updated
Follow-up with customer accordingly
Process confirmation and ensure customer received via written verification
Inputs and processes all RFQ’s in accordance with all policies, procedures, and customer specifications
Key contact to ensure customer contact is achieved
Prepares and manages backlog to ensure order is processed within cost and delivery restrictions
Back-up to Customer Service Department order entry when needed
Verify pricing and part #’s and cross check all orders
Ensure customer is updated throughout order, manufacturing, and delivery process
Assist sales and customers by providing information regarding delivery, product status, pricing
Ensure follow-up and follow through are satisfactory to the customer
Process material needs as needed and via procedure
Create purchase order in accordance with policy and procedure
Ensures all MSDS and ISO required documents are secured
Identify risks, delays, and escalate when needed
Ensure work area and equipment are maintained, organized and clean to MAPAL standards
Exceed and exhibit all MAPAL Inc. behaviors as defined by policy, procedure and standards
Ensure written flow charts, work instructions and/or standards for each position responsibility is consistent and accurate
Update, refine and adjust as needed or required
Actively participates in all cross-functional team projects and assignments as directed by Manufacturing Director
Tasks as assigned to qualification standard

Requirements

What you’ll need

3 years customer service representative experience within manufacturing environment
High school diploma; Associates degree in Business and/or Management preferred
Customer Service Excellence
Demonstrated experience with SAP
Proficient in MS Office and project management tools (e.g., MS Project, Smartsheet)
Active listening, verbal and written communications
Proficiency in reading and understanding Engineering drawings and instructions
Detail oriented and skilled in understanding troubleshooting, process workflow
Positive, ‘Can do’ attitude and approach

Benefits

Comp & perks

Medical, dental, vision, disability/life and 401(k)
Opportunities for career development
Training here and abroad
Tuition reimbursement
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processingRFQ processingpricing verificationpurchase order creationtroubleshootingprocess workflowreading engineering drawingsdetail orientationcross-checking orders

Soft Skills

active listeningverbal communicationwritten communicationcustomer service excellencepositive attitudeteam collaborationfollow-upproblem-solvingorganizational skillsadaptability

Certifications

high school diplomaassociates degree in businessassociates degree in management