Anti-Fraud Manager
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the execution of the Global Anti-Fraud Program in alignment with Global Anti-Fraud standards and policy.
- Represent the Anti-Fraud Office in global and market Anti-Fraud Forums and Line1B meetings.
- Facilitate centralized intelligence sharing and adoption of best practices across segments.
- Collaborate with 1st line teams to ensure effective implementation of fraud controls.
- Oversee the periodic fraud risk assessment process, including guidance, consolidation, and reporting (e.g., Global Fraud Risk Heat Map).
- Monitor and report Key Risk Indicators (KRIs), fraud incidents, issues, and corrective action plans.
- Oversee the development of fraud dashboards, metrics, and reporting frameworks.
- Analyze fraud incidents and trends to inform strategic decisions and control improvements.
- Coordinate and support Anti-Fraud Operations in managing fraud incidents and response protocols.
- Collaborate with Line1B teams, Segment Control Teams, and Investigative Services to ensure timely and effective fraud investigations.
- Draft, update, and enforce fraud-related policies, procedures, and standards.
- Develop long-term fraud risk management strategies aligned with organizational goals.
- Provide subject matter expertise on fraud-related regulatory changes and implications.
- Promote fraud awareness through training programs, forums, and internal communications.
- Support the development and implementation of fraud analytics tools and technologies.
- Lead and mentor a team of fraud compliance professionals.
- Foster a culture of integrity, accountability, and continuous improvement.
- Engage with internal stakeholders (e.g., Internal Audit, Legal, Risk) and external partners (e.g., regulators, law enforcement) as needed.
Requirements
- Minimum 5 years of experience in fraud risk management, compliance, internal audit, or related fields.
- Minimum or 3 yrs. of leadership experience required
- Strong understanding of fraud risk management frameworks, controls, and investigative protocols.
- Excellent stakeholder engagement and communication skills.
- Bachelor’s degree in business, Banking, Finance, Risk Management, or related discipline.
- Amenable to work on a dayshift or midshift schedule.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud risk managementfraud controlsfraud analyticsfraud dashboardsfraud reportingfraud investigationsrisk assessmentregulatory compliancepolicy developmentdata analysis
Soft skills
leadershipstakeholder engagementcommunicationcollaborationmentoringintegrityaccountabilitycontinuous improvementtrainingstrategic decision-making