Administrateur des nouveaux comptes et des transferts de comptes, bilingue
Fidelity Canada
Supervisor – Plan Member Administration
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$58,275 - CA$97,125 per year
Job Level
Junior
About the role
- Provide day-to-day leadership, guidance, and support to global team members
- Lead and support Benefits Administrators in delivering high-quality service and operational excellence
- Monitor team performance and support planning and quality control
- Collaborate with internal teams to resolve member and client inquiries
- Identify and support automation and process improvement initiatives
Requirements
- Experience in Group Benefits and Plan Member Administration
- 1–3 years supervisory or team lead experience
- Strong understanding of operational processes and service delivery
- Demonstrated ability to coach and develop team members
- Experience working with global teams
- Detail-oriented and committed to service excellence
- Adaptable and proficient with Office 365 tools
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Group BenefitsPlan Member Administrationoperational processesservice delivery
Soft skills
leadershipcoachingteam developmentdetail-orientedservice excellenceadaptability
